- Report: #1077579
Report - Rebuttal - Arbitrate
Complaint Review: Cocoa Car Audio
Cocoa Car Audiococoa, Florida USA
Cocoa Car Audio Phoenix Gold Scamed out 3,000 dollars and warranties cocoa Florida
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I am a disabled Iraq Veteran that suffers from a head injury. I only menition it because of memory issues and comprehension problems which got me in this mess. I bought my Mercades Benz after my old car was destroyed in hurricane Sandy in 2012. My Audio system was also destroyed in Sandy. So I went to Cocoa Car Audio in Cocoa Florida.
I bought a 1000 watt amp along with two 12' R3. along with a small crossover amp. It came 1,600.00 including install. Which I thought was a fair price. They didn't have a working debit machine. It happens so I went to the bank and got the money. I was left and was told that they would call me when the car was ready. They didn't get done until the end of the work day and it took me time to get there because I had to catch a cab. I got there and my car was pulled up front in the drive way of the shop. everyone was gone but two people. [continued below]....
I then emailed the Phoenix Gold company then explained that I have a car garage full of there speakers and a system that don work. I didn't tell them the store I bought the system from until I got the receipts but I gave them the serial numbers. of the speakers I did have. They looked up the serial numbers and called the store because they tracked who phoenix gold sold them too. They called the store told them I was trying to get the speakers repaired and that I told them the system wasn't put in correctly. So when I called the store they told me Phonix Gold called them about me letting them know I complained and that they would fax the receipts then they would only give me the receipts for the speakers I replaced the Phoenix Gold with but said they couldn't find any receipts for the system I bought from them. They could only find the memphis speakers and window tint and box I bought. I then emailed Phoenix Gold and ask them they knew I bought the speakers from car audio because they discussed the issue with the store plus the serial numbers is how they knew that they sold the speakers to that store. Phoenix Gold writes back they just called to ask the store to get me the receipts but really they told them not to give me the receipts by calling the store letting them know I was trying to get the speakers fixed and I can prove it with emails. So both these companies are a scam to get out of warranties.
This report was posted on Ripoff Report on 08/20/2013 06:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cocoa-Car-Audio/cocoa-Florida-34953/Cocoa-Car-Audio-Phoenix-Gold-Scamed-out-3000-dollars-and-warranties-cocoa-Florida-1077579. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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