- Report: #1116217
Report - Rebuttal - Arbitrate
Complaint Review: Clever Investor | Ripoff Report Verified™ …businesses you can trust. Clever Investor, real estate investment education courses, real estate investor community, investing in real estate blog packed with exclusive insider tips / niche investing advice all designed to empower clients in profiting from real estate in today's market.
CODY SPERBER4960 S. Gilbert Rd. STE 1-295 Chandler, Arizona USA
Clever Investor, Cody Sperber REVIEW: Clever Investor dedicated to 100% customer satisfaction using VIP Concierge personnel for one-one-one attention. Clever Investor's main focus is providing students with best investment education.
*UPDATE: Clever Investor / Cody Sperber pledges their commitment to Ripoff Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Clever Investor recognized by Ripoff Report Verified™ as a Safe business service. .
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Editor’s UPDATE: Positive rating and recognition has been given to Clever Investor for its commitment to excellence in customer service.
Ripoff Report’s research into Clever Investor has shown the company has a clear commitment to total client satisfaction. This means that they put the success of their students above all else and should a customer concern ever arise they will work toward a mutually satisfactory resolution. Clever Investor listens carefully to customer feedback and has demonstrated that they are continually improving upon their industry-best products and services. Clever Investor's customer support strives to be head and shoulders above that of their competition. Clever Investor's email support is open 7 days a week and their response time is often within a matter of minutes (unlike some of their competitors who can take several days to reply). [continued below]....
In addition to superior service, we noted that the quality of trainers provided by Clever Investor is much higher than some of their companies in their industry. All trainers who work with students as their mentor and at live a training are highly experienced and successful real estate investors. The mentors are actively doing the business as well, which we found to be encouraging.
By attracting the highest quality trainers, the students enrolled in Clever Investor programs achieve higher success rates than those in programs of other companies. This is not only because of the excellence of the trainers and mentors they provide, but also because Clever Investor provides a very hands-on level of customer support. Every customer is given a one-on-one advanced support call from a Business Development Consultant for free, regardless of what product or service they have invested in.
The information provided in this report below is based on comments made by the owner, Cody Sperber, during an on-site inspection held by a third party verification company with no biases toward Clever Investor.
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
CLEVER INVESTOR - WHO THEY ARE & WHAT THEY OFFER
Clever Investor is a real estate investing educational company based in Tempe, AZ. Clever Investor provides educational services and products for real estate investors who are currently trying to get their business off the ground. “Our students’ success is our success, so when we build our products or services for real estate investors, everything we do helps them succeed in this business,” states the owner, Cody Sperber.
Clever Investor acquires leads through a number of sources, including referrals, social media, online marketing, and direct mail. “Students come to us from various sources, but once they come into our world, they receive an amazing experience,” states Mr. Sperber. The consultants and mentors at Clever Investor do everything they can to help new students learn and build their business. “From the get go, we immediately start taking a look at their business alongside with them, their current goals and their current resources, and we help build out a game plan or a road map to help them get to where they want to go,” states Mr. Sperber of his company’s focus on its students.
Most students contact Clever Investor through online resources to purchase a product they are selling. Upon purchasing the product, students receive phone support, assistance, and training on the product purchased. Clever Investor offers further one-on-one training after the initial implementation assistance. “Most of our students, just through the process of getting to know us and getting involved in the Clever Investor family, come to us and request for more support, more one-on-one training, [and] other products and services,” states Mr. Sperber.
Clever Investor provides a wide variety of products and services designed to fit all experience levels and budgets. Their training programs range from a free starter kit designed for novice real estate investors all the way to the Fast Track Profit System which is the most complete real estate investing program on the market. The Fast Track program includes step-by-step training that takes students through all aspects of building a real estate business. It includes how to set up your business, find the deals, how to acquire the properties with no-money down and how to sell the properties for a quick profit. In addition to the Fast Track system Clever Investor offers several other industry leading training programs that are all very detailed and easy to implement.
Clever Investor teaches a wide variety of strategies, some of which are designed to assist students in generating short-term profits, and other strategies that help students create long-term cash flow. These strategies are designed to be effective in all types of markets. In addition to the most up-to-date real estate strategies, we were also impressed in the fact that Clever Investor continually teaches students how to succeed whether they are working part-time or full-time on their business. Unlike their competitors, Clever Investor does not sell their products with hype, nor do they promise that you will "get rich quick”.
CLEVER INVESTOR’S CUSTOMER CARE AND DISPUTE RESOLUTION
Since being in business, Mr. Sperber states that his company has only received one complaint, which was posted on Ripoff Report, and that the particular student who lodged the complaint admitted that some of his past bad experiences were influencing his review of Clever Investor. “He admitted… that he allowed some of his negative past experiences to affect what he was currently doing with us, and in fact, it wasn’t really us that was the issue,” states Mr. Sperber. However, because Clever Investor strives to have the best customer service, since the complaint was issued, they decided to hire more customer service representatives and another VIP Concierge (a person who is assigned to a student to provide one-on-one phone support) to support their students and ensure that everyone is receiving the support and training they need.
Mr. Sperber is proud that during his four years of business, the complaint lodged against his company on Ripoff Report is the only complaint he’s received. “Any time you’re learning a new task, or a new skill, it can feel overwhelming when first getting started, and that seems to be the most common issue we see across the board with new students,” states Mr. Sperber. To assist new students, the representatives at Clever Investor break down the information in a systemized manner, so it can be easier to understand, as well as provide one-on-one support for the student to assist them.
"Any time a customer is unsatisfied with us, we are immediately going to do anything and everything we possibly can to go above and beyond for that student,” states Mr. Sperber. After learning of the complaint lodged against his company on Ripoff Report, he immediately reached out to the student who posted the complaint and personally spoke with that student to resolve the issue. “The student that made the complaint against us on Ripoff Report, once we got to the bottom of the issue, we realized that some of the things he said about us when he made his written complaint were absolutely not true, and I think that’s part of the reason he immediately went on there and marked it as ‘issue resolved,’” states Mr. Sperber.
After a complaint is resolved, the team at Clever Investor continues to follow up with the customer and ensure that everything has been resolved and to the customer’s satisfaction. “Typically the students have an opportunity at that point and time to set a later date for us to be able to follow up with them once again just to ensure that we are providing the highest level of support for them that we possibly can,” states Mr. Sperber.
Clever Investor recognizes the value of working with Ripoff Report and its Corporate Advocacy Business Remediation and Customer Satisfaction Program and the platform it provides for businesses and customers to interact and resolve issues. To ensure that students feel they are getting the exact services promised, the team at Clever Investor strives to disclose all information up front and explain the process to the student as best they can. “Not only do they sign a contract that has a very detailed explanation of the products and services we will be providing, but we also follow it up with an e-mail that reiterates exactly what they are getting,” states Mr. Sperber. Clever Investor also backs up their products by offering a refund policy to their students.
Clever Investor is constantly evolving and striving to get better at customer service. The representatives that work for Clever Investor care about their students’ success and try to do as much as they can to assist the students. They consistently monitor their internal processes to ensure that they are providing the best support they can to their students. “Also, by adding the Ripoff Report Corporate Advocacy Program to our customer service arsenal, we believe that it’s just one more layer of protection for… our customer service program,” states Mr. Sperber.
REVIEWS OF CLEVER INVESTOR’S CUSTOMER SERVICE
"This is Fernando from California. I am 21 years old and I just wanted to tell Clever Investor thanks from the bottom of my heart. They've treated me like a true VIP since I started doing business with them. Their customer services is absolutely the best and the information is unlike any out there. I just wanted to say thanks to Clever Investor, they've helped me get my first home under contract and I want to let them know to keep up the good work. Thanks a lot!"
"My name is Don and I've been a customer with Clever Investor since 2011 and I can tell you right now that I have invested a lot of money in other company's courses and I never made any progress until I started using Clever Investor's programs. If you want to do deals listen to Clever Investor and their customer support team and you can make money."
"Hi, this is Stu and Tina from Canada. We just wanted to say THANK YOU to Cody and the staff at Clever Investor. We have been blown away by Clever Investor's customer service and they have consistently gone above and beyond in both word and deed in delivering upon their promises. Thanks!"
"This is Mike, I wanted to thank your team for always going ABOVE and BEYOND. I haven't had anything but good experiences with your company and I've made a lot of money with your programs. Thanks a million!”
CLEVER INVESTOR / Statements from the founder Cody Sperber.
"Our student's success is our success. This is about an individual taking a massive step forward in their life and that is something we take very seriously here at Clever Investor. We as a company have the opportunity to help people completely change their lives financially and that in turn creates a better life for their loved ones. We listen to our customers and we do whatever it takes to go above and beyond. We truly care about our clients and that is why we treat them as if they were family.
I have proven that I not only knows how to make money in real estate myself I’m also an excellent trainer with a unique ability to help my students succeed. The training materials that I have produced are not only excellent in terms of their educational content, but they are a step above the training provided by our competitors in terms of production value. The quality of the video and audio training materials are impressive and actually many are quite entertaining and even humorous. You will find our educational training to be quite a refreshing change of pace from the real estate training you will see from other companies.” ~ Cody Sperber
Clever Investor takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this: "Clever Investor provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged. Management is truly concerned about our contribution to the company and providing growth opportunities for us. They take the time to listen and communicate with employees and customers." Ripoff Report was pleased to learn that Clever Investor’s past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
STATED IMPROVEMENTS FROM CLEVER INVESTOR
In the future we are excited to have Ripoff Report as an extension of our customer service and believe this will help us better serve our customers and clients. We look forward to getting an immediate notification should another customer ever complain on Ripoff Report so we can immediately take care of that customer and resolve the issue. Additionally, we understand the value of being Ripoff Report Verified as having the listing on search engines will further improve our already solid reputation.
Clever Investor recognizes that if a complaint is posted on Ripoff Report (whether true or not) it is an issues that would need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. Clever Investor has pledged to Ripoff Report to continue delivering quality products and services and to continue improving upon their already impressive customer support. Clever Investor made it clear that as they continue to grow their #1 goal will continue to be customer satisfaction and everything we have seen leads us to believe this to be true.
In summary, after our review, which included discussions with company executives, Ripoff Report is convinced that Clever Investor is committed to quality products and services resulting in total client satisfaction and we believe you can have confidence when doing business with their company.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about the Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business participates in the Corporate Advocacy Program they agree to allow Ripoff Report to contact a customer if they file a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
Now to the original report that was filed:
CODY SPERBER CLEVER INVESTOR Chandler Arizona
I had hoped to resolve my dispute with Cody Sperber's Clever Investor program in good faith, without having to file a ripoff report, but (unfortunately for them), here I am. My beef with these people regards their lack of forthrightness about who you'll be working with, for starters:
"Cody limits his students to 25-at-a-time in order for him to give you the 1-on-1 attention you deserve," I was told. Well, you don't work with Cody; you get a bunch of videos that feature Cody in rather childish skits.
I was told by the salesman, "I really shouldn't tell you this, but Cody actually closes your first deal for you!" That is what hooked me, because that would basically pay for the course, if it were true. Well, I was given a surrogate in place of Cody, to whom I could only talk by phone for 1 hour every 2 to 3 weeks. If I had questions between calls, I was to email him.
This was a horribly messed-up arrangement for anyone who's never dealt with real-estate buying/selling and all the other headaches that come with that. By the time you find out you've bought a pig-in-a-poke, you're weeks into the program, and they only offer a 3-day refund policy.
I've been hoping to at least re-coup SOME of the cost, as I have zero interest in moving forward with these people who've demonstrated shady salesmanship and deception. If they want to show good faith, they'll reach out and attempt to make things right, and then I'll be happy to amend this report to reflect that.
This report was posted on Ripoff Report on 01/16/2014 11:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/cody-sperber/chandler-arizona-85249/cody-sperber-clever-investor-real-estate-education-services-1116217. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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