ED Magedson – Founder
Coffin Shoe Co.5925 Kingston Pike Knoxville, Tennessee USA
Coffin Shoe Co. Not customer oriented Knoxville Tennessee
Just wanted a pair of comfortable shoes and went to try some canvas-type shoes. They were either too short or too big in the heel and other styles were not appealing. Tried a pair of SAS sandals. Wore in house for just a few minutes and realized they were too tight.
Returned and asked to try to find another pair so ended up with another sandal. This was for a special event so took shoes with me and put them on in the room and they made a squishy sound every time I walked which I didn't hear in the store. Took them off immediately and when returned to town I went to store to get a refund because I realized that that I was not going to be able to find what I wanted there.
Was told that they only give store credit which was never mentioned previously. Went back later to talk to owner and tried to explain the circumstances and that I wanted a refund instead of store credit and the reason why. He went psyco on me and stuffed the shoes back in the bag and told me to just take them and get out because I had insulted him. I tried multiple times to explain and he would not even listen. Walked away and kept yelling that he didn't care.
The sign that is posted for their return policy is a small sign maybe regular page size but it was hidden with other displays in front of it so that it is not easily seen or known. Worst experience I have ever had with a store and one that I will not ever go back to. It's sad because it is a small business that I wanted to support in our town but not at the price of being treated so badly just because I wanted a refund. Horrible experience.
This report was posted on Ripoff Report on 06/10/2013 02:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/Coffin-Shoe-Co-/Knoxville-Tennessee-37919/Coffin-Shoe-Co-Not-customer-oriented-Knoxville-Tennessee-1057988. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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