Cogeco Peer 1 web hosting colocation cloud services cloud hosting managed IT Montreal Internet

After a 10 year relationship with Peer 1 Hosting I decided that it was time to move to a less expensive solution. I've never historically had any issue with the actual service but their customer service has always been difficult to work with. Their billing department has been even more difficult to work considering that I actually have to complain that I can't get ahold of them to their technical or sales staff before talking to a "customer experience" person.

I aimed to cancel my account and was told that I needed to provide 30 days notice. This put me two days past my renewal for the NEXT month - for which their response was "Oh, yes, you will be billed a full month for next month as well."

Considering the long relationship that I've had with this company over the years, I asked if it was possible to extend some flexibility since, in 10 years, I've rarely asked for support and my payments were always timely.

"No, you will be billed and there's nothing I can do to help you" was the response at which time she promptly asked "is there anything else?". I responded "I guess not..." and she then terminated the call.

So, I will no longer be using their services, they've been given notice weeks in advance and they will be billing me for a full month of service of which I will only be theoretically (as in I have no choice but to have a live account since they won't cancel me sooner) using for only a day or so.

I would warn anyone working with this company that they are very rigid, unfair and inflexible in their billing structure. There are thousands of such companies in the marketplace - I would warn against working with a company who places $200 over having a customer leave satisfied.