- Report: #1080253
Report - Rebuttal - Arbitrate
Complaint Review: Collectons
Collectons1730 30th Street Boulder, Colorado USA
Collectons CollecTons Sent The Wrong Item. CollecTons Refused to Exchange or refund amount without charging me for the shipping I prepaid and the shipping I had to pay to return the wrong item they sent me. The Manager, "Joel" was rude, refused to provide his last name or that of the owner. This company is a RIP OFF. Has horrible customer service. Reported to Better Business Bureau in Bolder Colorado. DO NOT BUY FROM THEM. HORRIBLE!!! Boulder Colorado
*Author of original report: CollecTons LIERS
*REBUTTAL Owner of company: CollecTons
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
I contacted the company about purchasing a bill (currency) holder for a bill I purchased as a collector. I spoke with "Luisa" who after telling her that I was looking to protect a rare piece of currency and how I wanted to display it, directed me to an item on their website. I ordered over the phone this item directly with Luisa and charged my credit card. The item came and it was different than the one I orderd. I called Luisa and she told me that they must have sent me an old one by mistake and that I could return or exchage it for the one I orderd, but that I had to pay to the postage to return the item and that if I wanted a refund they would not refund my shipping costs. I asked to speak with the manager and a buffoon named "Joel" identified himself as the manager. When I asked his last name, he refused to give it to me. I told him I was send the wrong item and he said the same thing Luisa said. I asked to speak with the owner, Joel (The Buffoon) refused my request or even to tell me the name of the owner. I ASKED HIM IF I SHOULD PAY FURTHER FOR THEIR MISTAKE AND HE REPLIED, THAT IS OUR POLICY.
CUSTOMER SERVICE SUCKS!! DO NOT USE THIS COMPANY. THEY ARE IMO A RIP OFF!
This report was posted on Ripoff Report on 08/29/2013 02:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/Collectons/Boulder-Colorado-80301/Collectons-CollecTons-Sent-The-Wrong-Item-CollecTons-Refused-to-Exchange-or-refund-amoun-1080253. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.