- Report: #1065005
Report - Rebuttal - Arbitrate
Complaint Review: College Admissions Assistance LLC
College Admissions Assistance LLC200 South Virginia St, 8th floor Reno, Nevada USA
College Admissions Assistance LLC we were told we could cancel our contract at any time to find out any time meant 3 days only Reno Nevada
*Consumer Comment: CAA Was Clear About Their Agreement
*Consumer Comment: I am not sure
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We received a letter from College Admissions Assistance, Inc. stating that we have been scheduled to participate in an educational group presentation to help determine college admission assistance and financial aid eligibility for Ana, our daughter. She is a high school student. We assumed that because they had our child's name and information and we had already been scheduled that this was somehow school related but it wasn't.
Following the presentation we were conducted to a personal interview which consists of some questions to our child about their hobbies and what they like to do in school. Then the price was finally admitted. It was $1995.00, and they wanted the payment in full that day. The price was given to us at a "discount" because we "participated in the workshop". Otherwise the price was over $2000.00. We had no time to think about it because they claimed their "workshop" travels and they will be out of our area, they insisted we could not go home and review their materials, or research their company online.
They asked us to complete a questionnaire about our daughter and mail it to them as soon as we arrived home. At the time we didn’t know this information they were offering us is information we can find free online. We completed the questionnaire after making our account on their website which we can send to you as proof in a screenshots. Before we left the workshop, we were told we could cancel our contract at any time to find out any time meant “3 days” after signing the contract. We were informed that after using their services we had the right to cancel our contract after 3 days prior without a refund, this was also a lie. We waited around 2 weeks after we made our profile as they asked waiting for the phone call they were supposed to give us to start the program. In the time spent which we did not receive any contact from them; it was already too late to abandon CAA. After a few months we found that the services were not worth the price. We call the company and they refused to cancel the contract, they then informed us that we are going to face the collection agency.
We are locked into a contract that even if we stopped making payments, we would still be responsible for paying the "loan" we didn't want and for services and information we later discovered can be obtained free of charge from schools and on the internet and are not worth the price. They very much prey upon the fears and insecurities of people who are afraid their kids are at a disadvantage for success.
This report was posted on Ripoff Report on 07/07/2013 09:09 AM and is a permanent record located here: http://www.ripoffreport.com/r/College-Admissions-Assistance-LLC/Reno-Nevada-89501/College-Admissions-Assistance-LLC-we-were-told-we-could-cancel-our-contract-at-any-time-t-1065005. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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