- Report: #1096279
Report - Rebuttal - Arbitrate
Complaint Review: Colonial Home Warranty Group, Inc.
Colonial Home Warranty Group, Inc.1000 North West Street, Suite 1200, #711 Wilmington, Delaware USA
Colonial Home Warranty Group, Inc. Con Men Running a Business Out of Their Garage Wilmington Delaware
*Author of original report: Colonial Actually Cares About Their Reputation?
*General Comment: Yet again....
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Add my name to the list of victims of the Colonial Homw Warranty scam. After purchasing 3 policies on 3 homes from Colonial, I first needed repairs to one home's AC unit last April. The problem turned out to be a worn out bearing. Colonial refused to pay the claim unless I provided "maintenance records" on the unit. First, there's no way to "maintain" a bearing located inside the housing of an air conditioner. One day, the bearing is fine; the next day, it's worn to the extent it fails.
This "show me your records" routine is simply a scam Colonial uses to justify denial of claims. When I argued with my Colonial "adjuster", he told me to "read the contract" which, of course, I hadn't received until after I'd already purchased "coverage" (and I use that term loosely). Had my Colonial sales weasel told me at the time of purchase that the only way Colonial would honor a claim was to produce maintenance records, I never would have bought the policies. My adjuster then told HE hadn't really denied the claim; rather, denials came "out of home office".
I asked for a number to "home office" and was told "they don't have a phone" (I'm not making this up--that's a direct quote). That statement then changed to "they don't accept incoming calls". Really? What reputable company's "home office" doesn't "accept incoming calls"? I wrote to Colonial, outlined my position and told them I'd file suit if they continued to deny my claim. I've received no response since June. Today is lawsuit day--I'm filing in my local small claims court, with the intention of getting a judgment and transferring it to...ummm...let's see...where exactly IS Colonial? Their website says Delaware.
However, neither the Delaware Corporation Commission, Department of Revenue or Prothonotory have any records of any company named "Colonial Home Warranty Group, Inc.". What reputable company does business with no corporate footprint? Near as I can figure, their "home office" is a couple of mutts working out of a spare bedroom or garage. STAY AWAY from this company--instead of sending them any premiums, you may as well start a "home repair" savings account (or if you just want to waste money, start tearing up hundred dollar bills--you'll get as much "coverage" out of doing that as you will out of dealing with Colonial).
This report was posted on Ripoff Report on 11/01/2013 11:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/Colonial-Home-Warranty-Group-Inc/Wilmington-Delaware-19801/Colonial-Home-Warranty-Group-Inc-Con-Men-Running-a-Business-Out-of-Their-Garage-Wilming-1096279. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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