- Report: #677208
Report - Rebuttal - Arbitrate
Complaint Review: Colonial Penn Life Insurance Company
Colonial Penn Life Insurance Company399 Market Street Philadelphia, Pennsylvania United States of America
Colonial Penn Life Insurance Company This company lied to me, did not record premiums sent in and cheated me and did not return my money Philadelphia, Pennsylvania
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If you are looking for an honestlife insurance to maintain, properly manage and pay off in full at the time your policy goes into full force from a policyyou pay on every single monthto bury your loved ones, Colonial Penn Life Insurance Company at 399 Market Street, Philadelphia PA 19181 is a company you do not want to trust with your money.
They lied to me, collected my premiums and did not correctly record the receipt of the premiums.Their incompetent, rude, nasty agentssplit up my correct amounts due for two policies incorrectly recorded what I ent in at another premiums rate because they incorrectly recorded the age, date of birth and accused me of cheating them.
Who will help this widow's child?
Because of my thirty years as a respected buisness woman now retired I was kind enough,to call and tellColonial Penn and write letters complaining about customer service and alert themtheir ignorant employees could not transfer the correct information from our applications to the original initial policypaperwork. This begin a fraudulent premium amount being requested by them which I ignored as I tried toget them to acknowledge and correct their date of birth, age and sexmistakes.
Their employeescalculated the premium amount due with their incorrectly recorded informtion, ignored my calls, kept lying saying thank you for alerting us we will fix it but they were recording and sendingout invoices withthe incorrect premium amounts due for months and months andfinally sent a letter telling me I was paid up a year in advance!
Instead of keeping quiet and taking advantage of their employees stupidity and incompetence I called and conviced thememployee error was happeningand our files weretampered with ccovering the errors and promising me notations were being made I had no part in any erros which was a lie.
Employees removed the money orderreceipt of my correct payment, split it up to reflect the incorrectamount due and put in the short amount they were incorrectly invoicing me for which added up to payments recorded howing I was paid a year in advance,. I never paid them theseshort premium amounts duebut they wrote down I did to cover their asses.
Then I was promised by phone they would note all the invoice errors were their mistakes alone and I had nothing to do with any of it and did not.Then when I adked for my money back under their money back in full gaurantee theytried tolie accusing me of not paying in full using the incorrect informtion recorded they never took out and forgotI may actually be intelligent enough to have receipts for the money orders Ipaid in full every month.Theysaid that was their story and they were sticking to ituntil they realized I hadcopies of each and every money order sent. Then they tried to ay I shorted them for the first eleven months only.
I sent proof that was a lie then they said I was not in full force and they lost money waiting for me to send reinstatement paperwork and did not pay during this period, which was lie. They kept my money using this lie the third and best lie to hide behind.
I called repeatedly and saved them the money, had to argue twith brain dead employees who hung up on me, smart talked me, down and I persisted until I was able toconvince them their ignorant employees could not even record, and transfer the correct date of birth, age, and thereforecreated a different premium amount due and sent incorrect invoices to me repeatedly while I kept sending in the correct amount which thwey split into the incorrect invoice amount, and wrot that in our files making it appear I shorted them for eleven months.
I kept sending the correct amounts for the two policies and their employees split up my payments, did not recordthe correctpremium amountI sent in, then accused meof shorting them anddestroyed the money orders I sent in.
The last straw was when the "in full force date came at the two year mark they refused to honor it after receiving each and every premium amount due. Then the VicePresident who I had been sending letters of complaints toasked for reinsatement with no cause,received but did not recordmy payments sent in for months to make it appear I had not paid, charged me late and penalty fees,virtually setting me back to day one, meaning they did not have to pay my family back the full policy amount $25,000, for myself and 10,000 for my dad if one of us died.
This is a trickbag, butthey forgot I may have copies of each and every money order sent. Iproved they were wrong, asked for all mymoney back and even wrote the Philadelphia Elder Watch Division of the Attorney General's office,the Michigan Governor's office/ Consumer Assistance Divisionand could not get allmy money back. It's not their money, they will pick all the groceries, medicineneeded each month. I have a serious Strep skin infection and insurance cuts does not pay forthecream I have to haveanymore and it costs 50.00 for two ounces and I have two different kinds to stop the spread of the infection andopen lesions. This is what I am beingdeprived of by them keepingmoney that is not theirs.
They sent a little over half back like they were doing me a favor and took my money home and fed their kids and dog with stolen money from an elderly woman who has worked over thirty years, never taken anything that was not mine and I have spent most of my adult life volunteering, with Boys and Girls Club, Domestic Violence advocate, tithing atchurch in good times, opening our home feeding anyone in need, caring and housingwomenand their children run out in the nightby violent husbands.
We were raised by a wonderful woman now deceased who walked and talked fellowship and honesty byencouraging, loaning money, feedinganyone who needed a helping hand withoutexpecting anything in return, and I live this waywith honor byhelping the community as neighborhood watch captain for years, advocating for peace, tolerance and civility in our communities and this is how I got treated and no government entity really cares.
The extra thousand may not seem like a big deal but it was my money not theirs, plain and simple. They are liar, thugs and they kept over $1000.00of my retirement money Ilive on, barely.
Iwas paying for my dad, and my policies to cover burial expenses which I now know they never intended to pay off because they invalidated the contract by incorrectly recording the date of birth and age on two policies and did not know untilI called and pointed it out,creating the wrong premium amount due, collecting money and not recordingit properly,literally stealing my money bycollecting it and notproperly recording each and every money orderI sent in. I am so upsetand the governor's office did absolutelynothing after I sent them proof of the money ordersCol Penn removed from our files and kept my money.
Do not give these people your money unless youjust want your relatives to not havemoney to bury you after your death and be treated like you are guilty of something as you ask for your money promised by contract. I was lied to,acted in their behalf and gave them back a year's worth of money some a*s of an employee was giving away to me, and they did not even have the decency to just give me the money back Ipaid each month to bury myself and my dad.
They are new age grave robbers and God is watching and I have prayed that what has gone around to me by them will come back around and await their family in their time of need. Someone will be waiting to disrespect, and steal, lie, and covet them as they now covet my family, keeping money they know is not theirs coveting their neighbor now.
The prayer has been sealed and sent to havethemdisrespected exactly like they have disrespected me, in their time ofneed,when they areon a fixed income some thin lying lipped, shiny suit executiveswill come along and steal the pennies from their dinner table, medicine desperately needed for infected skin healing,money for taxes to be paid on their home and money to take care of my elderly father. I hope every single penny is paid back to God fromeach person's life who was involved in cheating my family.
Ipray under the blood of Christ,and ask in solemn prayerChirst our God almightypunishes them as the bible dictates he punished theives, liars and oppressors of the poor. Hear these words friends and neighbors and avoid the clutches of Colonial Penn Life Insurance Company of Philadelphia, PA.The new commercial they have running makes me physically ill; it is like they are mocking the fact they can trick and trap the elderly and poor, pretending to care and thenact like you are the crazy oneas they tamper with your file, take in premium money, not record it, just take it home to care for their familyand say you never paid, then ignore every call asking for anexplanation as they hide behind lies.
God Bless and Protect Us All From Harm.Every single line of this complaint is true and I am of sound mind and healthy, still kind hearted in spite of them and like my momma said "do not hold a grudgebecause that is like drinking poison and expecting them to die". Do better Colonial Penn Life Insurance Company, you are on the advocacy watch radar.
A neighbor coveted by Colonial Penn Life Insurance Company
This report was posted on Ripoff Report on 12/31/2010 08:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/Colonial-Penn-Life-Insurance-Company/Philadelphia-Pennsylvania-19181/Colonial-Penn-Life-Insurance-Company-This-company-lied-to-me-did-not-record-premiums-sen-677208. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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