Colonial Penn Company ignoring repeated request via email and regular mail Orlando, Florida Nationwide

Mom is 82 and  signed up for a policy with Colonial Penn with automatic withdrawal from her checking account.  We have contacted Colonial Penn repeatedly asking why she has 3 separate policies and withdrawals as well as a monthly invoice mailed to the residence.  They have repeatedly sent us a useless general document indicating nothing about these policies and have ignored our request to desist making the withdrawals.  I have noconfidence that they will pay off any claims when the time comes.  Thanks Alex Trebeck, you may want to get your name off this rip off scan.