- Report: #1107991
Report - Rebuttal - Arbitrate
Complaint Review: columbia house dvds
columbia house dvds1400 north fruitridge ave TERRE HAUTE , Indiana USA
columbia house dvds columbia house dvds TERRIBLE CUSTOMER SERVICE AND THEY HAVEN'T ISSUSED MY REFUND OF $67.65 TERRE HAUTE Indiana
*Author of original report: i recieved my refund only because of the lord of hosts and ripoffreport.com
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ON 9/25/2013 I PURCHASED DVDS FORM COLUMBIA HOUSE RECORDS; I SENT A CHECK BECAUSE I HAVE HAD PROBLEMS WITH COLUMBIA HOUSE RECORDS DEBITING MY ACCOUNT REPEATLY VIOLATING THE CONTRACT THAT I HAD WITH THEM AND I HAD TO GET MY BANK INVOLVED AS WELL; SO I DECIDED TO SEND A CHECK; THE CHECK WAS CASHED ON 9/25/2013 BY COLUMBIA HOUSE DVDS COMPANY- APPROX A WEEK AND HALF WENT BY NO DVDS; SO I CALLED THE CUSTOMER SERVICE; I WAS TOLD MY DVDS WERE SENT OUT THE SAME DAY OF 9/25/2013;
SO I WAITED ANOTHER WEEK ; NO DVDS; I CALLED AGAIN; I WAS TOLD THAT MY ORDER WAS BEING PROCESSED AND WAS AT THE WAREHOUSE WAITING TO BE SHIPPED OUT TO ME; I EXPLAINED WHAT THE PREVIOUS REP HAD STATED; I WAS GIVEN THE RUN AROUND; SO ASKED FOR A CANCELLATION AND MY MONEY BACK REFUND- HERE IS WHAT HAS HAPPENED SINCE THEN WITH THE EMAILS- EVEN ONE EMAIL FROM COLUMBIA HOUSE STATING THEY HAD SENT ME MY REFUND; YET AS OF TODAY 12/17/2013 I HAVEN'T RECIEVED MY MONEY- PLEASE REFER TO EMAILS(
Fw: Billing / Payment (KMM82606674V62846L0KM)
12/17/2013 AND THE ADDRESS YOU SHOULD HAVE ON FILE IS 1121 OHANA WAY UNIT 207 NORTH PORT FLORIDA; THE SAME ADDRESS THATS ON THE ADDRESS ON MY CHECK SENT TO YOU- FOR THE PURCHASE OF THE DVDS PREVOIUSLY; ; IT DIDN'T TAKE YOUR COMPANY 31/2 MONTHS TO CASH MY CHECK AND TAKE MY MONEY; WHY IS IT TAKING YOUR HUGE WEALTHY COMPANY SO LONG TO REFUND MY$67.65?
Thank you for contacting us.
We apologize for the difficulty you recently experienced. We will issue a check with the amount of $67.65 and send it to the mailing address on file.
We value your membership, and member feedback is very important to us. We consider your concerns and suggestions our most valuable tools as we strive to continuously improve the level of customer service we provide.
If we may be of further service, please don't hesitate to contact us.
Original Message Follows: ------------------------
i have not recieved my refund check for the $67.65, yet as you can clearly read you have recieved the emails and the proof of payment, of the paid check to you company from 9/25/2013. I will be contacting consumer affairs , if i don't here from you in 2 days time; today is 10/17/2013. Also your company recieved payment for goods not rendered to me. That is fraud; I SPOKE TO -JENNY SABPIENZA; A SUPERVISOR FROM YOUR COMPANY AND SHE SAID THAT MY MONEY WOULD BE REFUNDED TO ME; NOW YOUR COMPANY RECORDS ALL CONVERSATIONS FOR QUALITY CONTROL SO YOU SAY SO I KNOW YOU HAVE THE VOICE RECORDINGS OF THESE TRANSACTIONS AS I HAVE THE COPY OF PHONE RECORDS AND EMAILS(CORRENSPONDANCES). I JUST WANT MY MONEY AND PART WAYS
; I HAVE BEEN A CUSTOMER OF COLUMBIA HOUSE DVDS AND MUSIC FOR APPROX 15 YEARS; IT'S A SHAME FOR POOR CUSTOMER SERVICE AND RUDENESS AND AROGANCE ON THE PART OF SOME OF YOUR EMPLOYEES AND THE ABUSE OF UNAUTHORIZE DEBITING ON MY CREDIT CARD IN THE PAST FROM SOME OF YOUR EMPLOYEES; WHICH I HAVE PROOF AS WELL FOR OUR BUSINESS REALATIONSHIP SHOULD END LIKE THIS; I REMEMBER WHEN THE CUSTOMER WAS IMPORTANT; FOR WITHOUT CUSTOMERS; YOU WOULDN'T BE IN BUSINESS. PLEASE SEND ME MY REFUND PROMPTLY; THIS IS APPROX MY 3RD REQUEST.
SINCERLY; MINISTER MS. ROBBIE T**** 10/17/2013
From: Robbie T**** (((email redacted)))
Sent: Wednesday, 2 October 2013, 13:34
Subject: Re: Billing / Payment (KMM82426687V46444L0KM)
HELLO; THIS IS MS ROBBIE THOMAS AND HERE IS A COPY OF THE CHECK THAT YOUR COMPANY CASHED ON 9/25/2013 AND IT CLEARED AND I ALSO CONTACTED YOUR COMPANY BY PHONE AND SPOKE TO A REPRESENTIVE WHO VERIFIED AND SAID MY 7 DVDS WERE ON THEIR WAY AND THEY SHOULD HAVE BEEN HERE BY NOW YAUL GOT PAID AND I WANT MY DVD'S OR MY MONEY BACK PRONTO-
THIS MAKES NO SENSE BUT I FIGURED SOMETHING WAS WRONG WHEN YOUR COMPANY DIDN'T SEND ME A CONFIRMATION OF MY ORDER AND SHIPPMENT. MY ACCOUNT NUMBER IS ON THE COPY OF THE CHECK AS WELL; I EXSPECT TO HERE FROM YOU A RESPONSE QUICKLY
SINCERLY; MS ROBBIE THOMAS-BENNETT 10/02/2013
To: (((email redacted)))
Sent: Monday, 30 September 2013, 16:08
Subject: Re: Billing / Payment (KMM82426687V46444L0KM)
Dear Ms. Robbie, Thank you for contacting us. We have been unable to locate your recent payment for $AMOUNT. Please print this email and return it to us with your proof of payment, and we will review the matter and make any necessary adjustments. If you paid by check, please include a copy of the front and back of each canceled check or a copy of your bank statement showing EFT (Electronic Funds Transfer) paid to Columbia House DVD Club. If your payment was submitted electronically by your bank or bill paying service, please include a copy of your bank statement showing this payment. If you paid by money order, please contact the place of purchase and instruct them to issue a tracer, and send us a copy of the results. If you paid by credit card or PayPal, please send us a copy of your credit card statement showing these charges. Please do not send original documents as we will be unable to return them to you. For prompt service, please include your account number on all documentation. You may also fax this information to us at (716) 929-8204. If we may be of further service, please don’t hesitate to contact us. Sincerely, Dempsey Dunkleman
------------------------ Name: MS. ROBBIE E-mail:
(((email redacted))) Order Number: Telephone: 9415876279 Topic: Billing / Payment Comment: I SENT IN A CHECK WITH MY ORDER; IT WAS SENT ON THE 12 OF SEPTEMBER OF 2013- HAVE YOU RECEIVED IT AS OF YET. I WOULD HAVE DONE IT BY CREDIT CARD BUT FROM PAST EXPERIENCE; THERE WAS UNLAWFUL USAGE OF MY CARD ON THIS SITE YOUR EMPLOYEE KEPT DEBITING MY CARD AT WILL; I HAD TO CONTACT MY BANK AND LET THEM KNOW THAT I DIDN'T AUTHORIZE THE DEBITING AND I HAVE THE EMAILS ETC.... THATS WHY I SENT A CHECK- PLEASE INFORM ME OF THE STATUS OF MY ORDER AND OR WHERE'S MY CHECK; IT'S FOR A LITTLE OVER $67.00 WORTH OF MOVIES. THANK YOU MINISTER MS. ROBBIE THOMAS 9/24/2013 Thank you, Columbia House (http://www.columbiahouse.com/) Columbia House
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This report was posted on Ripoff Report on 12/18/2013 11:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/columbia-house-dvds/TERRE-HAUTE-Indiana-47811/columbia-house-dvds-columbia-house-dvds-TERRIBLE-CUSTOMER-SERVICE-AND-THEY-HAVENT-ISSUSE-1107991. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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