- Report: #1117717
Report - Rebuttal - Arbitrate
Complaint Review: Comcast and Greendot Moneypak
Comcast and Greendot Moneypak Scammed by Comcast Naples Florida
*Consumer Comment: Fraudsters DO have access to ComCast account information.
*UPDATE Employee: You got scammed but not by Comcast
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On January 2nd I received a call from Concast offerring me a promotion. Although I was skeptic the caller new my name my cell phone # and my email address (which he forwarded information to me) and what my bill was every month and what I owed on my bill now. How did he know all this personal stuff without me providing it. I called the comcast # on my bill 1-800-comcast asked if they were associated with the phone# that called me which was 1-855-238-7913? the customer service representative from comcast with out any anwer just transferred my call to the potential "scammer". I decided it must not be a scam since comcast themselves forward me to the #. I decide to take the promotion and the representative tells me that I must pay in advance and purchase a Greendot. Moneypak card to make the payment because that is part of the promotion. I purchased the card and paid $200.00. 2 Weeks later I get a new bill from Comcast and the $200.00 was not credited. I call comcast back and to my surprise they never got my payment. I explained the whole story and they called the 1-855-238-7913 number and it says it is a Comcast # but they dont know for sure if it belongs to their company? ARE YOU KIDDING ME? They said if I think I got scammed to go to the police station. I said how can I do that if you cannot confirm nor deny that this # belongs to your company? And if it does not how did someone know all my information? If your company's computers were hacked and customer information was stolen then YOU need to notify the police and ALL your customers and make them aware of this! Either way they DO NOT WANT TO HEAR IT! They DO NOT CARE! And they are covering up the whole mess. Not saying if its an inside job at their company or what. They transferred me to a supervisor an after having me on hold for 1/2 an hour the call hangs up on you! THIS COMPANY IS HORRIBLE DO NOT DO BUSINESS WITH THEM! They share your information or hire scammers either way you loose!
As per the telephonic conversation we had earlier regarding the promotion* on your current services with Comcast Xfinity, I am putting together this email for you. Currently you have been qualified to receive a 50% **off on your monthly bills (Annual Basis) with the cooperation of our affiliated company i.e. Green Dot Money Pak. Your authorization number for the promotion is C7395.
Bonus offer: If you are able to clear your billings within 24 hrs you automatically will be qualified to earn 100 Loyalty Reward points as good as cash from Comcast that can be redeemed by you any time to order Pay-Per-Views and extra channels after one month of clearing your payment.
An HD Kindle Fire tablet and an any room HD DVR is free of cost with this promotion.
You can pay your bills easily through the Green Dot Money Pak Prepaid Billing card (Not a Visa or Master Card) with the help of simple 3 steps:
1. Go to any of your favorite leading chain store’s checkout counter e.g. Wal-Mart, CVS Pharmacy, Kroger, Walgreens’ 7/11, Kmart, Circle K, Rite Aid, RadioShack etc , and get Green Dot Money Pak Scratch-able prepaid card.
2. Carry enough cash. Though, you can carry a Debit Card at Wal-Mart only. ($4.95 Service fee applicable on top of your billing)
3. Call back the Billing department of Comcast Xfinity at 1-855-328-7913and pay your promotional bill using that card.
Please feel free to contact for further queries from 8am till 6:30pm PST (Operational timings) at 1-855-328-7913
Employee ID 30R1
Loyalty Rewards Department
*No terms and Conditions. Contract free offer. 30 Days money back guarantee. No cancellation or recurring fee applied.
**pay Three months & get the services for the next Three months for absolutely free.
Disclaimer: This is a system-generated email and does not require any responses. This E-mail and any files transmitted with it are confidential and intended solely for the use of the individual or entity to which they are addressed. This E-mail message and attachment, has been scanned for all known viruses, however, it is advised that recipients should check this email and attachments for any virus or malicious software. Comcast Xfinity has no liability for any damage caused by any virus transmitted by this E-mail. Further, e-mail transmission is not guaranteed as error-free. Any defamatory statements, infringement or authorization of any infringement of copyright or any legal right in email communications by any employee of Comcast Xfinity or its subsidiaries is contrary to its policies and outside the scope of the employment of the individual concerned. Comcast Xfinity and its subsidiaries will not accept any liability in respect of such communications.
© 2013 Comcast. All rights reserved
This report was posted on Ripoff Report on 01/22/2014 03:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Comcast-and-Greendot-Moneypak/Naples-Florida-34116/Comcast-and-Greendot-Moneypak-Scammed-by-Comcast-Naples-Florida-1117717. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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