• Report: #1027076

Complaint Review: Comcast Business

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  • Submitted: Mon, March 11, 2013
  • Updated: Mon, March 11, 2013

  • Reported By: Chris — Douglasville Georgia United States of America
Comcast Business
Internet, Georgia United States of America

Comcast Business Did not provide services promised and then wanted over $6000 to cancel Internet, Georgia

*General Comment: Comcast Services

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In summer 2012, a Comcast representative came in to sell us their services. At the time, we were happy with our services for phone and internet but they were expensive. He came in and said that he could provide all of the same services for less money. I provided him a list of services we were currently getting, which included domain and web hosting and fax to email. I specifically asked about those services. He said they could do them. He also stated that I could cancel at any time.
The first two times a tech came out to do the install, he could not do so due to some type of coordination problems. Finally, on January 11, 2013 the services were installed. However, the website services and fax to email that he promised were not compatible with the Comcast system.

I called to have the services cancelled today, and was told that the contract I signed had a lot of info that differed from what this Representative told me. We were lied to by our rep. There was a "36 month term" scribbled in the lower corner of the contract. They want us to pay over $6000 to cancel when they could not even provide us with the services the rep had promised.  

This report was posted on Ripoff Report on 03/11/2013 02:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Comcast-Business/Internet-Georgia-/Comcast-Business-Did-not-provide-services-promised-and-then-wanted-over-6000-to-cancel-I-1027076. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 General Comment

Comcast Services

AUTHOR: Phyllis Moran Alexius - ()

Recently, a Door to Door Comcast rep came to my house to offer us their latest promotions including an amnesty program to get back the customer with the unpaid bills to Comcast. During this time we too were mostly happy with our current provider, but they were expensive. After describing the current services we had with the other provider we came up with a similar package. Although, the DVR Live pause feature from one room to another is still better with Uverse and there is no service agreement. We determined the clarity of HD from Comcast, number of local channels and internet services have more to offer for our needs. So we set it up to be installed for this Saturday May17th. 

 

But, something told me to call today and check on our scheduled appointment. The phone representative indicated that she saw we HAD an appointment, but it was been cancelled by Comcast.  I asked why, she indicated that the outstanding bill we had with them might be the reason. So long story short after going round and round 2 hours on the phone with three different people. I finally got to the bottom of it; the promotional code for the amnesty program was not entered properly for waiving our old bill. They did call earlier in the week to confirm if I cancelled my appointment, I told them I had not cancelled the appointment; we still wanted the appointment. So they were supposed to reschedule it. Obviously, that’s not what happened and the system should be set up to notify them of the problem. I’m sure this next data entry person in this chain was unsuccessful in re-adding the appointment, so why didn’t it get flagged to be corrected? That’s the million dollar customer question. Of course, because it was cancelled we had to go through the whole order again and I still don’t know if the service will be what we originally ordered! So someone is calling my husband to confirm if it is right, what a wasted of productive time. Comcast is scheduled to port our phone number and transfer our service on Wednesday, but that is a bad time for us. Also, my other provider was scheduled to terminate Monday. Now I have to waste more time and call them to extent the service!!

 

I will be sure to update this situation with your website to note the progress or lack thereof. I am also sending a copy of this to Comcast Services and posting it to Facebook in hopes they will investigate this issue and correct it so no one else’s time will be lost.

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