• Report: #1064325

Complaint Review: comcast cable

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  • Submitted: Wed, July 03, 2013
  • Updated: Wed, July 03, 2013

  • Reported By: scammed — Santa Cruz California
comcast cable
Internet USA

comcast cable slammed me for three cable boxes that they told me were completely free for all the trouble they caused. Internet

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After spending hours on the phone, mostly on hold waiting for a customer service rep, I found that the boxes required to recoup the lost channels from Comcast would not work properly.  The customer service rep offered to send me 3 upgraded (larger boxes) and assured they would work with my TVs.  He guaranteed me the upgraded boxes were at no charge.  I questioned him and he assured me there was no charege. 

I was able to install one , but the other two would not work properly  --- and this is after an additional 5 hours on the phone (again mostly on hold waiting for help).  I was hung up on a few times immediately after they answered.  When i told one of the reps that i had spent hours and hours on the phone trying to resolve the cable box problems, he accused me of being abusive. 

I found from this rep that i was being charged 24.00 a month for something I was assured was free.  In addition the equipment does not work.  I am done with Comcast.  They are not at all honest.

 


This report was posted on Ripoff Report on 07/03/2013 08:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/comcast-cable-/internet/comcast-cable-slammed-me-for-three-cable-boxes-that-they-told-me-were-completely-free-for-1064325. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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