Basically my problems start in July. My cable tv and internet services were disconnected due to being behind on payments. At the end up July an attempt was made to settle the debt. Out of an approximate $500 payment we were told to only pay $370, since the remaining balance was a pre-bill for services that we were not using. That remaining balance was to be brought back down to zero and a new cycle started once the technicians came out to install our new Triple Play Package.
In Aug 2 subcontractors came out and basically did the worst job imaginable. They lied about not being able to do a wall fish, and the price of such service. They told me it would take about 6 hours to complete and cost me more than $100/hour. I informed them that I thought that was absurd and that my husband who is a much larger man then them (they stated that it would be a tight fit) could probably do it by himself in about an hour. Their polite reply?... "Just have him do it then!" Not only did they only leave me with one of my 3 phones in working order, they left with out completing the internet download/authorization, so I was also with out internet service.
Over the next 14 days or so, no less than 4 more technicians were sent to my house, only to not be able to complete the job properly. One gentleman even fell thru my ceiling. Upon that happening, I was told that it would be fixed in a matter of days. It took about 2 weeks of me playing phone tag and filing damage reports with Comcast to finally get it resolved. I was to be refunded any cost that may or may not show up on my bill for the hacked up install jobs.
Imagine my surprise when I open my first bill since this whole fiasco and not only was I STILL carrying a balance that was supposed to drop down to zero, but there were charges for the install and also they were billing me for the Triple Play AND my old service.
Numerous calls and reports were filed to Comcast. At least one a month for the next 5 months, my husband even personally went down to our local Comcast building to try to settle the dispute. My cable services had actually be disconnected TWO times with no warning and because of Comcast's mistake with my billing. No one ever seemed to return phone calls or correct the problem. I promptly filed complaints with the Better Business Bureau, Consumer Affairs, the FCC and let Comcast know via email what was stated in those reports. In November all the confusion was supposed to come to an end when a woman sat down one afternoon and totally figured out my bill.
Melinda was very helpful, apologetic and understanding. She informed me that all that was owed was $404.01. The next week I paid $200 of that off and on December 17th paid the remaining balance of $204.01. Also on December 17th, I had gotten another statement from Comcast. Imagine my surprise when once again my bill was incorrect and my balance was up to $675! I filed TWO reports that day. Both of which were to go to separate managers, both of which were supposed to call me with in a few days. Once again, I hear nothing.
And to top it all off, Comcast has stated to the above agencies that my reports were now settled, with an incorrect amount listed as the correction. I tried to reopen my report with the BBB, but now they cannot even find my file and the case number that they gave me is incorrect.
The other day I got a notice in the mail that I owed Comcast $471.97 and that my services were to be disconnected if I don't pay it by January 8th. According to my calculations, I should only owe for this billing cycle... approx $165. Do the math... in Nove $404.01 was owed. I paid $200 ($204.01 remained). Then I paid the $204.01 in December. I placed a call earlier today to try to settle the problem once and for all. Basically I was told that the information that was given back in July about my remaining balance dropping back down to zero and the number that Melinda gave me in November were totally wrong and that I should just pay the amount due unless I want my services to be disconnected.
I absolutely refuse to be pressured, scared or bullied into paying money for mistakes that were not mine.
I am researching packages for Dish and Satellite Cable right now.
Willingboro, New Jersey