Comcast And Their Collections Company "CRC" Complete Recovery Equipment returned but sent to collections ruined credit and continued harrassment Lindon Utah
About 5 years ago Comcast's modem quit working. I had bought a similar modem from eBay a short while earlier and the Comcast repair person replaced their defective modem with MY modem. He took THEIR defective modem with him. They quit billing me as they should have and everything was fine. Other than this, their service, billing, etc. was fine.
I changed to a different internet provider. Comcast continued to bill over and over and over. We almost had to drive to their office physically as they demanded, but finally numerous phone calls that had to resort to threats finally succeeded. The account was in my husbands name though I had started it. They told him he didn't know his social security number. We tried mine, my son's - the only two possible others. They rudely continued to tell my husband they could not cancel without his correct social security number which only they magically knew.
That was horrible and cost us many months of billing, but I was willing to walk away. I guess they weren't. Someone there sent the account to a collection agency saying we had not returned the modem that they had taken years earlier when it was defective. Of course Comcast could not even find that repair order and just didn't respond over the fact they had stopped billing for the modem when it was given back.
Eventually they said they could do nothing since they had turned it over to "Complete Recover Services". A year and a half later and hundreds of phone calls later it continues. I've told them many times it is a disputed bill and they can not collect it. They say only Comcast can stop it and Comcast says only CRC can stop it and they continue.. We can't even pick up our phone unless we recognize a family members number.
They have damaged our credit costing us tens of thousands in lost interest from the inability to refinance our home and some other properties. We've been turned down by suppliers for our business because of the damage they have done.
Beware of these incompetent, inconsiderate, vengeful, nasty, ignorant people. They are the worst of the worst.
Salt Lake City, Utah