• Report: #454645

Complaint Review: Comcast

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  • Submitted: Sat, May 23, 2009
  • Updated: Sat, May 23, 2009

  • Reported By:Richmond Virginia
Comcast
5401 Staples Mill Road Richmond, Virginia U.S.A.
  • Phone: 804-266-1900
  • Web:
  • Category: Cable TV

Comcast They billed me after I closed the account and now claim that I did not return the equipment Richmond Virginia

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I closed my account on May 3rd and returned the equipment the next day, Monday May 4th. I was given a receipt and fortunately kept it. I received a bill for the next 30-day cycle ending June 6th. When I called today to straighten this out, I was told that it showed that I owed $50. I told the representative that this bill is for $156.97 and that, in fact, they owed me a refund for the 3 days paid in advance. She then acknowledged that this was true, however, she claimed that I did not return the equipment.

I had been forewarned that this would happen by a friend who recently had the same thing happen. I will take the receipt to the office to try to clear this up, but I find this very suspicious. She said if I did not have the receipt, they would charge me and if I did not pay, it would go to collections! Thank goodness I switched to Verizon. I know Comcast's number by heart because I have had so many problems with them.

I will update once I see how this is subsequently handled. I won't be surprised if it doesn't end here.

Michele
Richmond, Virginia
U.S.A.

This report was posted on Ripoff Report on 05/23/2009 06:38 AM and is a permanent record located here: http://www.ripoffreport.com/r/Comcast/Richmond-Virginia-23228/Comcast-They-billed-me-after-I-closed-the-account-and-now-claim-that-I-did-not-return-the-454645. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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