• Report: #1074662

Complaint Review: Comcast

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  • Submitted: Sat, August 10, 2013
  • Updated: Sat, August 10, 2013

  • Reported By: nikki — Lacey Washington
Comcast
POB 34227 Seattle, Washington USA

Comcast Xfinity Biled for Service Charge that didnt occur and then had our service interrupted becasue I disputed even though my cable is provided thru apt complex Seattle Washington

*Author of original report: To whoever misunderstood my report

*General Comment: you do realize

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to begin with my apt complex provides us with basic cable service, so I have no bill with Comcast for cable service, however I signed up for internet service. That is important as to why they felt they could interrupt my cable service when I refused to pay for a service call that was in dispute......I did call comcast as we had recieved a new tv and needed to figure out if internet could be set up on it, apparently it has the ability to have the internet and just about everything else...NOTE at the time we did not have internet thru comcast, nor any other service. A technician came out he was here for approx 10 minutes picked up the remote for the tv and looked at it and stated that he was sorry he could not help us and there would be "no charge" sure enough I recieve a bill for over $150.00, i was astounded and angry, I called them immediatly and spoke with a supervisor named "Tomika", she informed me that there would be no charge and I was satistified...until I recieved another bill, called again, I was then transferred 7 times each time being told the person I was speaking to was not AUTHORIZEDto handle this situation, when I finally spoke with another supervisor she said all she could do would be to give me  credit of $50.00 at this I was not satisfied.

I then proceeded to continue to call and also write letters, then suddenly on Tuesday Aug 6th middle of the afternoon all of our service was interrupted. When I called they stated that I would have to pay the service charge in order for services to be restored. When I brought up the issue that they are not allowed to interrupt my tv service as it is thru a bulk service with my apt complex they said that the minute I signed up for internet with them I gave them that right, needless to say I am finding a new internet provider and will have nothing to do with comcast, but in the end I had to pay to have my services restored and then get this.....nothing happened no internet no tv, I call them back and they tell me that there is an outage in my area and they are working diligently to get it back on line as I am a valued comcast customer....this took 2 days.

I am thankful to have found this site as I am going to do as suggested and take a copy of this and send it to them along with yet another letter, as I am not going to let this go, I am a cancer patient and unfortunatly tv is important to me as I am on a feeding tube for 18 hours a day, being homebound and alone having the tv is an important outlet for me. Also one of the reasons I choose this apt is for the ammenities which on a fixed income I could not afford. Thank you for being a great outlet.


This report was posted on Ripoff Report on 08/10/2013 10:01 AM and is a permanent record located here: http://www.ripoffreport.com/r/Comcast/Seattle-Washington-98124-1227/Comcast-Xfinity-Biled-for-Service-Charge-that-didnt-occur-and-then-had-our-service-interr-1074662. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

To whoever misunderstood my report

AUTHOR: nikki - ()

First off...cancer part had nothing to do with it nor did the financial issues. So cross that off the table. I am not an uninformed consumer, I was writting this out of frustration to Comcast and the battle I have had with them. I dont need their sympathy, or yours for that matter. I didnt write a report here to get into a battle of words with someone, (maybe you work for them) but I do have a legitimate complaint and I have been lied to by Comcast. I appreciate that everyone has their own opinion but I do pay my bills I am a concsientious person about my finances, that is why I am fighting this charge. Possibly my wording was more out of anger at the moment and not as clear as it should have been but I still stand behind my complaint and I will continue to dispute.

Possibly you do not realize I did pay the bill and am disputing it. I am not ignoring it. However as I said this was not intedended nor did I think this was a site where people attacked others. Maybe your experience with Comcast is great, I have been with them over 20 years, so obviously it hasnt all been bad.

 

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#2 General Comment

you do realize

AUTHOR: Tyg - ()

 You do realize that all of the trucks have gps on them and they monitor them. The workman IS NOT the boss. If the boss says you get charged then you get charged the standard fee. Thank you for showing all of the world that consumers really are not that bright. Despite the fact that the tech couldnt help you, and even if it was JUST 5 mins, you still have to pay. What is SO difficult to understand. They dont care that you have Cancer. Thats a YOU issue and has nothing to do with the fact that the business sent a tech out to assist you. They dont care about your financial issues either. All they care about is the fact that they sent a tech out and you are refusing to pay.

Now Im not trying to be mean, but you have to understand. THIS IS BUSINESS. PERIOD. Your personal issues have nothing to do with the service you provide. Trying to garner sympathy from them is almost impossible. Mainly because the consumer has done everything they can to screw companies out of THIER hard earned money.

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