Complaint Review: Comfort Inn of Charleston, WV - Cross Lanes West Virginia
- Comfort Inn of Charleston, WV 102 Racer Dr Cross Lanes, West Virginia USA
- Phone: (304) 776-8070
- Web: ChoiceHotels.com
- Category: Lodging
Comfort Inn of Charleston, WV Debit Card rip off Cross Lanes (Charleston) West Virginia
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Hotel and rooms (almost) clean, seems well maintained. Breakfast okay.
Staff dishonest.
I was verbally informed from the front desk staff, TWICE, that a $300 deposit would be needed for use of a debit card for 2 rooms. That said deposit would be refunded after 3-5 days, depending upon my bank that is the real culprit of holding my money.
My credit union informed me that they do not, in fact, hold any monies once electronically transmitted. I tend to believe my credit union, simply because my paycheck is always deposited a day early.
Today I contacted the hotel, and I have just been informed that the monies may be held up to 15 days. The Front Desk Manager condescendingly stated that I signed a paper acknowledging this fact. Given the number 8 small font on everything I was required to sign, it is quite possible I missed it, but doesn't excuse their misinformation.
Its my belief that this hotel holds deposits for its own financial gain, as an interest-free, short term loan.
This report was posted on Ripoff Report on 04/15/2016 01:29 PM and is a permanent record located here: https://www.ripoffreport.com/reports/comfort-inn-of-charleston-wv/cross-lanes-west-virginia-25313/comfort-inn-of-charleston-wv-debit-card-rip-off-cross-lanes-charleston-west-virginia-1299956. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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