- Report: #774812
Report - Rebuttal - Arbitrate
Complaint Review: Commerce Payment Group, LLC
Commerce Payment Group, LLC1465 Broadway Hewlette, New York United States of America
Commerce Payment Group Verified REVIEW: Commerce Payment Group committed to customer satisfaction, Commerce Payment Group implemented strategic changes to insure clients success, focusing on finding ways to help merchants of all sizes accept credit cards at the lowest rates possible combined with superior customer service.
*UPDATE: Recognized by Ripoff Report Corporate Advocacy Program as a safe business service Commerce Payment Group pledges to always resolve any issues, feel safe, confident & secure when doing business with Commerce Payment Group. Ripoff Report Verified
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EDitors UPDATE: Positive rating and recognition has been given to Commerce Payment Group for its commitment to excellence in customer service.
Ripoff Reports discussions with Commerce Payment Group have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. Commerce Payment Group listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Commerce Payment Group principal, Mr. Michael Mendlowitz , has informed us that his personal philosophy is that his clients are a precious resource. As a successful businessman, Mr. Mendlowitz feels it is critical to listen to his clients and respond properly. By always putting his customers first, Mr. Mendlowitz hopes to maintain Commerce Payment Group as a successful enterprise both now and for many years to come.
Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
David Fields , the VP of Customer Support , stated We carefully consider all customer complaints as constructive criticism and use them as tools to improve our customer service upon". Our customers are the face of our business and their satisfaction is of the utmost importance. We value our customers above all else, and look forward to continually improving so that their experiences with Commerce Payment Group remain strong, consistent and positive. Some of the other things Ripoff Report learned during our interview: typical customer feedback reads: Commerce Payment Group (and Mr. Fields) truly communicate in a timely and effective manner. We are very pleased with the responsiveness that he and his employees show us. They are serious about meeting commitments, and deliver on all their promises."
Further, at Commerce Payment Group, all of the customer support representatives now must have a minimum of 2 years experience in the bank card industry. This is a requirement for an employee to be part of our customer support team. What this means to you, is that all of your questions will be answered promptly and professionally. Their friendly support representatives are available 24 hours a day 7 days a week, with an average wait time of under 20 seconds. Most other Merchant Service providers outsource there support staff, which comes along with long wait times and language barriers. This is something you will never have to experience here at Commerce. Further, they contact customers to gather valuable feedback so that we can continue to adapt and deliver the best customer service possible. Commerce Payment Group is willing to go above and beyond to do what it takes to make things right with their customers.
Commerce Payment Group takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this: "Commerce provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged. Mr. Mendlowitz is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers." Ripoff Report was pleased to learn that Commerce Payment Group past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
Commerce Payment Group recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Reports Investigation Commerce Payment Group has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our investigation, which included discussions with Mr. Mendlowitz and many of his past and current associates, Rip-off Report is convinced that Commerce Payment Group is committed to quality delivery of merchant services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer ..
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED
===================== Commerce Payment Group, LLC No refund of fee after 3 months on a cancelled acct. Hewlette, New York
I canceled my account with Commerce Payment Group since May, because they charge more than my previous CC processing company. The bottom line on the statement looks good, but they "discount" every transactions daily. When adding the "discount" and the bottom line, that the true charge to your account.
After canceled account in May, they sent me a June Statement with a PCI fee of $99.00 and $25.00 of minimum billing adjustment and $4.95 statement fee. In my contract, there is no mention of PCI fee of $99.00. My first complaint call was in mid June and the customer service agree to refund the full amount. July, they refunded $4.95 on the statement fee. Second call, another promise. Third call on 8/9/11, another promise to file for a refund. September still no full refund.
Most of the complaints for this company are true. The looong phone holding time, the un-released fund until your take action, and never return calls from customer service after the contract is signed.
This report was posted on Ripoff Report on 09/09/2011 11:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/Commerce-Payment-Group-LLC/Hewlette-New-York-/Commerce-Payment-Group-Verified-REVIEW-Commerce-Payment-Group-committed-to-customer-satis-774812. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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