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Report: #424786

Complaint Review: Comp USA And Technology Assurance Program - Miami, Florida Internet

  • Submitted:
  • Updated:
  • Reported By: Miami Florida
  • Author Confirmed What's this?
  • Why?
  • Comp USA And Technology Assurance Program stage.compusa.com/services/tap Internet U.S.A.

Comp USA And Technology Assurance Program CompUSA extended warranty a scam... Miami, Florida Internet

*UPDATE Employee: Updated TAP Warranty Information

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On December 1,2007 I bought a Sony Viao Desktop computer along with a Premium 3 year TAP extended warranty. On Feb 5th,2009, the computer would not start, so I took the computer to the store where I bought it ( Dadeland, Miami, Florida) along with the receipt for the computer and the extended warranty and the very fancy Premium Service plan. I was told I had to contact the third-party Assurant to arrange for repairs as this was the NEW CompUsa and they (TAP)were handling all service.

I contacted TAP ( Technology Assurance Program) on that date, and after arguing with them for a while, they said they would send me a box to ship it to them. That was not acceptable as I had purchased " In home service" as part of the Premium Program, so they told me that in 3 business days I would receive a call from them to schedule the service. Never heard from such a "service company".

Today on February 16th, I receive an empty box via UPS (21"x17") with a return label. My computer which is registered with them is 25"x17". I called them to complain, and told them again what the problem was. I spoke to a supervisor that was more useless than the representative before and basically told me to write to someone else ( Federal Service Warranty) to resolve my issue. This has to stop. This is not the first time I purchase an extended warranty for an expensive electronic equipment only to find out it is all a scam. Specially from CompUsa.

I have spent over $500 in repairing my computer as well as buying the OS as the rescue disk that comes installed in the computer was wiped out.

Vmzamorano
Miami, Florida
U.S.A.

This report was posted on Ripoff Report on 02/16/2009 04:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/comp-usa-and-technology-assurance-program/internet/comp-usa-and-technology-assurance-program-compusa-extended-warranty-a-scam-miami-flori-424786. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Updated TAP Warranty Information

AUTHOR: Abraheim A. - (U.S.A.)

POSTED: Monday, February 16, 2009

We apologize for the nconvenience,

This order was placed before CompUSA was bought by Systemax and therefore it was placed in their old system. Unfortunately, we here at Customer Service have limited access to the old system. For this issue, you will have to contact the team that is still dealing with the warranty issues pertaining to the old CompUSA system at their email: customer_service@oldcompusa.com or call the TAP service team at the following numbers:

Platinum/Premium Tech Plans: 800.827.0975, available 24/7
International Service Plans (laptops only): 011.972.919.7591, available 24/7
Puerto Rico Customers (all plans): 866.394.2815, available Monday-Saturday, 9 a.m. to 9 p.m., Eastern.

For any Further issues or concerns e-mail me directly at Abraheim.Al-Mudhi@compusa.com

Sincerely,
Abraheim A.
Customer Service Dept.
CompUSA.com

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