• Report: #658859

Complaint Review: CompUSA

  • Submitted: Fri, November 05, 2010
  • Updated: Mon, November 08, 2010

  • Reported By: Andy — Pompano Beach Florida United States of America
CompUSA
1740 N Federal Highway Ft Lauderdale, Florida United States of America

CompUSA (No) Return Policy Ft Lauderdale, Florida

*UPDATE Employee: Additional Information

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Do not buy anything from this store if there is a chance you may need to return it...I was upgrading a PC and purchased a motherboard, processor, memory and a power supply from this store. When I got home I realized that the new power supply would not fit in the old case I was planning to use so I returned to the store and purchased a new case that came with a power supply. When I returned to the store to return the unused power supply (with receipt, 2 days after purchase) the cashier immediately told me they would not take it back. They said it was "burnt".

I asked what that meant and explained that I had never plugged it into anything and it was in exactly the same condition as when I purchased it. Despite having a receipt for hundred's of dollars worth of equipment that I was perfectly happy with, 2 different managers accused me of blowing the power supply and trying the return it. They told me it was my responsibility to verify that the equipment worked before I purchased it. They couldn't explain how this was possible with computer equipment in any case, let alone when they charge a 15% "restocking fee" for anything that has been opened... It was quite clear they had no intention of returning this item from the minute I walked in and I would suspect that this is quite common.

This report was posted on Ripoff Report on 11/05/2010 01:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/CompUSA/Ft-Lauderdale-Florida-33305/CompUSA-No-Return-Policy-Ft-Lauderdale-Florida-658859. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Additional Information

AUTHOR: Abraheim a. - (U.S.A.)

We apologize for the inconvenience,


We want to further assist you on your in-store purchase although your post did not include any key information such as an order number/receipt number or any customer contact information for further assistance.

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