- Report: #146776
Report - Rebuttal - Arbitrate
Complaint Review: CompUSA
CompUSA1250 El Camino Real #M3 San Bruno, California U.S.A.
CompUSA, used parts, theft, switching for old parts, scam. Comp usa scams customers San Bruno California
*Author of original report: Comp USA new management takes responsibility
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My wife who likes to chat, listen to her music took ages to fill her drive. The operating system got so curropted with installing and deleting it became time to do a backup. This is where things got fishy. During the backup phase,several times the software aborted with an error I have not seen in so long since I was a technician called "Data Buffer Underrun". This error I use to pull my hair out back in the days when writable CDR drives first came out. It happens when the computer couldnt keep up with the drive in sending data, casuing blanks on the CD making the backup completely useless. Drives of now, have protection to stop that.
Anyways, back to the backup. After wasting 30 cds, I decided it be much easier and faster to pull her drive and use my computer to back it up. Worked like a charm too I might add. It was when I did this, decided to clean the system of dust built into the fans and cables I noticed the drive. Not only was the drive from early 90s, it wasnt even the speed it was suppose to be.
CompUSA took an old drive from who knows where, put it in my wifes computer, saw it worked and gave it back thinking no one would be the wiser. Probably would have gotten away with it too except for me finding it.
It all boils down to this now. Anyone buying a computer from CompUSA, especially with service contract stands to get ripped off. Its like Buying system with 48x CD drive, 160 Gig HD, sending it in to be fixed and them replacing the drives with 30x, 120 GIG. Many people are not computer literate, so might not even catch it.
By the way, the computer also had a 80 GIG HD which got downgraded to 60 without any permission. They cant deny they didnt do this, the serial numbers they wrote on the repair slip mach the equipment they put in. Statute Of limitations are not up, close but arent. PLannign to fix that this week -)
This report was posted on Ripoff Report on 06/20/2005 03:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/CompUSA/San-Bruno-California-94066/CompUSA-used-parts-theft-switching-for-old-parts-scam-Comp-usa-scams-customers-San-Br-146776. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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