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Report: #1263220

Complaint Review: Computer Liquidation Store - Fort Myers Florida

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  • Updated:
  • Reported By: Dennis — Gloversville New York U.S.A.
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  • Computer Liquidation Store 8720 Alico Rd Fort Myers, Florida USA

Computer Liquidation Store Computer Liquidators- they have several store outlets in various municipalities in SW FloridaComputer Laptop Liquidation Deceptive sales- warranties and guaranties not worth beans! Fort Myers Florida

*Author of original report: $300 New Computers? Where do you shop??

*General Comment: OK

Show customers why they should trust your business over your competitors...

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I had 2 Toshiba laptops I bought brand new from Best Buy that were only about 2 years old when they started having all kinds of hardware issues. I had already replaced the hard drives twice in both laptops in that 2 year period.

I decided to get a desktop for home and a laptop to travel with so I went to Computer Liquidators. The store I visited had a Hispanic woman running the sales end and another Hispanic doing the tech work. They seemed like decent honest folks as well as some what well versed in their profession.

I explained to the woman what my interest were. She told me all their computers have a fresh copy of Windows installed, all come with 6 months warranty, and can be returned for trade in the first 29 days if not satisfied. Seemed like a fair deal so I moved forward.

On Craigslist they advertise Desktops with monitor, keyboard and mouse for $99 as well as all in one computers and laptops HOWEVER, there were NO complete package deals for $99 as replicated in their Craigslist ads complete with pictures!

The desktop I purchased was actually $250 for TOWER and keyboard.....NO MOUSE! It also did NOT have a fresh windows install as I found numerous files that would not have been installed with a fresh windows install......files like CCLEANER, GOOGLE, SPYBOT SEARCH AND DESTROY and many others!

I began having issues which I find common with Windows 7 Home Premium as I have experienced issues on brand new computers especially with internet explorer. So I ordered an OEM Windows 7 Professional 64 bit DVD online at a cost of around $50 and reinstalled a fresh windows OS at my expense even though reportedly under warranty. This way I know it's done right and I know what gets installed which is most important!!! The computer has run flawlessly since!

Now the laptop.......which I purchased for $100.....still not the $99 advertised price. I get the thing home and once again, it has numerous files not associated with a fresh install of windows. Again, Windows 7 Home Premium.....the problematic OS I've seen so many times before.

I only use this laptop for travel as I also have several desktops one of which I purchased from this enterprise. When it became obvious to me that the OS was corrupted and was not a fresh install I took it back and asked what they would do for me. I was told I could trade it in on something else however, only having it 2 months and purchased for $100 they would give me a $30 trade in allowance......gee, what a bargain......it was wortha $100 sales price only 2 months prior!

I asked what about the "fresh windows install" to which of course they claim they do however, fresh installs don't have aftermarket software like CCLEANER, SPYBOT SEARCH AND DESTROY, GOOGLE etc. It also had an administrative file within the downloads file containing all the executive install files from the previous owner...........not consistant with Windows fresh install OS!!

Here's the real killer, this computer will only allow a windows 32 bit install to which I had to inform them.......they were unaware of that circumstance! I was told $30 however, when I went back to get it the following day.........the price was now $70 because they didn't have a 32 bit install of windows 7!

Also, there service contract states they assume NO RESPONSIBILITY what-so-ever while your computer is in their possession for repair..........so if it gets stolen, dropped, serviced by an idiot, software deleted etc they assume no responsibility........WHAT A BARGAIN!!

Needless to say, I am going to do the same with this laptop as I did with the desktop.........purchase an OS on line.......Windows 7 Professional 32 bit SP1 and do my own install that way I know I have it done right and know whats on the computer!

The problem with these places is they think everyone who comes through the door is an idiot.......how grossly mistaken they are! I would NEVER patronize this establishment again or any of it's other associated locations. Your guarantees and warranties end when you hand over your money and leave the store with your newly purchased merchandise! What really made my day is their time of business sign on the front door claiming "Saturday is family day" and "Sunday is the Lords Day" and they are closed! I hate to burst their bubble but CHRISTIANS don't do business in this manner.......their word IS their word!!

BEWARE........YOU'VE BEEN WARNED!!

 

 

This report was posted on Ripoff Report on 10/23/2015 12:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/computer-liquidation-store/fort-myers-florida-33912/computer-liquidation-store-computer-liquidators-they-have-several-store-outlets-in-vario-1263220. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Author of original report

$300 New Computers? Where do you shop??

AUTHOR: - ()

POSTED: Friday, December 04, 2015

I've owned many computers as I grew up in IBM country and have NEVER found a brand new computer system for $300......even at Walmart!

The computer I describe was used when I bought it and it was in the same exact condition when I experienced this issue! I bought it for travel.......traveled back to NYS and used it to pay my bills.....that was it! If it was worth $100 when I bought it then it should have been worth $100 trading it in! I have now reinstalled Windows 7 Pro 32 bit myself and it wasn't all that expensive doing so other than time consuming.

These people claim to have a one year warranty on all their used products however, they would not honor that warranty!

All I can say is if you do business with them you've been warned.......!

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#1 General Comment

OK

AUTHOR: Joe Computer - (USA)

POSTED: Thursday, December 03, 2015

There are so many things wrong with this... Where does common sense come in to play? I understand your frustration, but laptops/desktops usually sell brand new in a store for about ~$300. It just sounds like these people had a business model that runs as cheaply as possible to sell to other people that don't have a lot of money. I get that, but like anything else, corners are cut. It seems this would have been evident based on how many red flags were raised here based on the business practices you described.

1) ...I was told I could trade it in on something else however, only having it 2 months and purchased for $100 they would give me a $30 trade in allowance...

Electronics do not hold their value very well, except one brand with a type of fruit for it's logo, and even laptops that MSRP'ed for several hundreds or thousands of dollars won't be worth much more than a fraction of the selling price years or months later. This is because technology advances very quickly.

Although, in this case, they probably are "buying" it from you in trade for $30 only to sell it some other person for $100 after doing minimal work on it to make as much money as possible. I'm assuming these people want to make money over anything else, even if there business model may be non-standard or construded as unethical.

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