- Report: #1115714
Report - Rebuttal - Arbitrate
Complaint Review: ComVoice
ComVoice2038 W. Lone Cactus Drive Phoenix, Arizona USA
ComVoice unfair contracts and terrible quality and customer service Phoenix Arizona
*Author of original report: Contract Issue
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ComVoice does a wonderful job of selling its services and making it seem like they will provide you with excellent service every step of the way. I found very quickly that this was NOT the case.
From day 1 we had issues with call quality and called tech support constantly. Almost everytime, they immediately would put all the blame on our internet provider (Comcast). However, we've had Comcast service techs come to our site and many times to ensure that the issue has nothing to do with their end (and got charged for this each time because there was no issue). Has ComVoice ever sent a tech to our office to see what the problem is? NO. They will walk you through a few steps which anyone with any technical skills would do before calling anyway.
Again, they do a great job of seeming very customer service oriented during the sales process. And to their credit, my original sales rep is fairly involved when I have issues, he is very polite and seems to care about the problems we are having. The issue is it takes a very long time to actually get anything accomplished. And when you get to the tech support you quickly realize that you're talking to someone who doesn't care. I swear every time I talk to tech support (which is way more often than it should be), I feel like the guy is sitting at home playing video games while talking to me. Billing department and customer service seem to be outsourced as they have an accent and really don't have answers as to what's going on.
This is a huge issue. They sign you into a 3-year agreement with no way out. The cancelation fee is to pay out the remainder of your agreement. From others in the industry I've heard that this is not common. I've had competitors of theirs tell me they would discount their rates and fees to help pay for cancelation fees, but when I tell them there's no fee and that I have to pay out my entire contract they are very surprised. The worst part though is that every time you want to make a change to your account (add phones, remove phones) they will make you sign a whole new 3-year agreement! I mean, what business is so constant that they do not need to add or remove phones for 3 entire years!
When getting signed up I was assured that getting new phones or subtracting lines was super simple and just a flat rate per line... but when it came down to it and I actually needed to make those changes that was very WORNG. Those of you that think you can negotiate and that they will understand your situation, they stick to their contracts and will not even think about giving you a break. Say your business struggles and you want to remove some phones but don't want to renew an agreement because you don't know if you'll even be in business in 3 years? Too bad, no exceptions. Basically if you sign up with this company, you are stuck with them for life... GOOD LUCK!
I've had competitors call and ask what our needs are and give me quotes for the exact same service and they've been much cheaper. The problem is, I can't get out of ComVoice's rediculous contract! There are cheaper options out there with better quality and more reasonable agreements. Don't even give ComVoice the time of day.
This report was posted on Ripoff Report on 01/15/2014 10:32 AM and is a permanent record located here: http://www.ripoffreport.com/r/ComVoice/Phoenix-Arizona-85027/ComVoice-unfair-contracts-and-terrible-quality-and-customer-service-Phoenix-Arizona-1115714. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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