• Report: #530563

Complaint Review: consumer direct warranty services

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  • Submitted: Sun, November 29, 2009
  • Updated: Thu, October 18, 2012

  • Reported By: eve — moreno valley California United States of America
consumer direct warranty services
2232 south nellis blvd #174 las vegas, Nevada United States of America

consumer direct warranty services fraud las vegas, Nevada

*REBUTTAL Individual responds: CDWS won't answer me to cover my transmission

*Consumer Comment: Fraudulent misrepresentation,

*Author of original report: how?

*Consumer Comment: Consumer Direct Warranty Services CDWS

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im from california and about a month ago i purchased an extended warranty thru fidelity automotive solutions and the product i got was from consumer direct warranty services. i paid $395 down and am paying $127.78 for a total of $2695. so i was told by rob @ fidelity that my warranty would be activated after 30 and 1000 miles.


so i waited and took my car in to the dealer for a diagnostic. the dealer then tried to file a claim online @ www.beginaclaim.com he then called me saying my claim was denied. i was thinking to myself thats impossible cuz the cooling fan is a covered part under the warranty i purchase plan called secure choice.


i then started doin some research online i found this site with a bunch of complaints just like mine. this company is very clever in minupulating people into buying false products. can anyone help me in gettin my money back ... im lost!


This report was posted on Ripoff Report on 11/29/2009 09:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/consumer-direct-warranty-services/las-vegas-Nevada-89104/consumer-direct-warranty-services-fraud-las-vegas-Nevada-530563. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Individual responds

CDWS won't answer me to cover my transmission

AUTHOR: Lina - (United States of America)

I purchased the warranty for my Honda 2000 van on 2010 , all this time i never had any problem with my car, and when my car start jerking and shifting i took it to a Honda service , they said it need a new transmission , per CDWS policy transmisiion is covered along with all internal componenets that needs lubricants , any way i was lucky enough to get hold of the guy who works at the company who sold me the warranty kept calling him  and talking to him but he didnt provide me with their phone number , he said he is the only one who can contact them. the guy called me back and said that transmission needs to be opened to know what is wrong with the transmission. since honda dont open transmissions, i had to take my van to a different mechanich who confirmed it's a transmission issue. therefore i took it to a transmission specialist, who went along and open the transmisiion for me and verifyed the problem which is the clutch broken , all clutches needs lubricant to function  that  means it should be covered

 the guy kept dragging me  by saying i will submit the claim to them blablabla but i cant make the decision for them. Now my car is open , mechanic waiting for THEIR INSPECTOR  to come and still they havent respond back . I called this morning and spoke to steve the guy who is in direct contact with them put a lot of pressure on him , he end up saying if they dont answer by today i will talk to my upper management to provide you with a help but you have to know that it is coming from my company which is ( Endurance Warranty) that sold me this extended warranty. i am still waiting and will try in a little bit since he told me that consumer direct opens at 9 and that they still  provide service eventhough that state of californiainformed them not to. I know it is a scam and they wont pay but i am not giving up i will keep fighting till the end. and see what is going to happened.

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#2 Consumer Comment

Fraudulent misrepresentation,

AUTHOR: ttii - (USA)

You'll have to look for a lawyer that can represent you, or look for other people that also got victimized by the fraudulent misrepresentation by fidelity automotive solutions. There might be a class action lawsuits already out there.

I also purchased this fraudulent "warranty" by CDWS but I purchased it from AAAutowarranty.com.

They know what they did wrong.

If the consumer was explained and understood the actual coverage of CDWS warranty, nobody would actually buy them. as they really don't cover anything, when something happens to your car. They fraudulently misrepresent and count on you not to read the actual coverage and exclusions until your claim is denied. This is a total insurance fraud, both by CDWS and the broker. CDWS stays clean as the brokers are responsible for all sales misconducts.
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#3 Author of original report

how?

AUTHOR: eve - (United States of America)

how do i go about in doin so?
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#4 Consumer Comment

Consumer Direct Warranty Services CDWS

AUTHOR: ttii - (USA)

CDWS is a known company that does not pay anything. If you look into their information on the coverage and exclusion, nothing is covered. You need to file a lawsuits against the company that sold you the warranty for misrepresentation. Look for a class action lawsuits.

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