- Report: #1090253
Report - Rebuttal - Arbitrate
Complaint Review: Consumer Portfolio Services
Consumer Portfolio ServicesIrvine, California USA
Consumer Portfolio Services CPS $12 a month adds up!!! Irvine California
*Consumer Comment: No..the point was
*Author of original report: not the point
*Consumer Comment: You Already Know
*Consumer Comment: Why
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I just recently bought a new car and used CPS to finance it. I understand you are limited when your credit is less than perfect, but that should not allow them to rip you off. I recieved my first bill in the mail as normal for my first payment. It seemed a little strange that there was no due date on the bill but no big deal right? This month I patiently waited for my bill. Here it is the day before my bill is due and no bill in the mail. No biggie. I will pay online. When I went to the website there is a $12 fee to pay online. No way I'm paying that much. So I call to pay by phone. Same thing, $12 to pay by phone. I can understand that this is probably a "convenience" fee but if you were never given the option to pay by mail this fee should be waved. I know this may seem small but it really feels like they are setting you up for failure by not stating when your payment is due and by not sending out the bill. This just does not seem like the behavior of a company that is doing anything what so ever to help the customer. $12 a month added to a car loan really adds up!!
This report was posted on Ripoff Report on 10/07/2013 08:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/Consumer-Portfolio-Services/Irvine-California-92619/Consumer-Portfolio-Services-CPS-12-a-month-adds-up-Irvine-California-1090253. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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