- Report: #1111793
Report - Rebuttal - Arbitrate
Complaint Review: Consumer Reports
Consumer Reports101 Truman Avenue Yonkers, New York USA
Consumer Reports Shop Smart magazine "free Issue" offer means paid subscription no refund Yonkers New York
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I answered a "free' issue" offer for Shop Smart magazine, from Consumer Reports. The original offer plainly stated that If I were not satisfied with the magazine, I would not be charged for the sub. ( You cn find teh ad by googling the magazine title)
First, I was billed for the full subscription a month before I had received ANY magazines. I received one single issue of Shop Smart. The issue I DID finally receive was filled with misinformation and pro- big-pharma propaganda. I never received any other issue.
I expected that I would get a bill for the subscription. Instead, I was on an automatic renewal for CONSUMER REPORTS, A DIFFERENT MAGAZINE, I was billed without my consent.
When I finally reached the telephone customer service line, I was informed that I would be billed for the JANUARY and MARCH issues, "since they have been sent out already." So they could only refund half of the price.
For a company which bills itself as a consumer advocacy organiation to use these deceptive practices is outreageous indeed.
This report was posted on Ripoff Report on 12/30/2013 08:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/Consumer-Reports/Yonkers-New-York-10703-1057/Consumer-Reports-Shop-Smart-magazine-free-Issue-offer-means-paid-subscription-no-refund-1111793. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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