Consumer Tax Relief Took my money, did not file the taxes and now cant get them to answer the phone or fax Boca Raton Florida

I contacted Consumer Tax Report (CTR) to file some returns thst I had not filed. At first they seemed like they were on the ball. I was put on a payment plan since I was not able to pay all at once. Once they got all the money that was due I was not able to reach any one on the phone or by fax. I checked with the IRS and found out they had not filed any of the returns. Then they kept taking money out of my account past the allowed amount. 

I have not been able to get anyone to return my calls, faxes or emails. I dont know what to do at this point.