On April 7 at 10:49a, I received a call from Consumer Telecom Long Distance informing me that because I rarely use my long distance (ld) they would like to offer me an opportunity to reduce my ld bill by $10, but switching it over to them from AT&T. At the time of the call, I had experienced 2 weeks of car drama having kicked out a lot of money and was just informed that I would have to pay more for new repairs. So, I was distracted, but happy for the "silver lining" to my ugly financial drama. The gentlemen said the bill change would be reflective in my next month bill (May) and asked me to hold to confirm with a rep. I did and that was that.
On April 27 I have a message on my phone from Consumer Telecom informing me that my ld exceeded my plan and I needed to call before my ld service was disconnected. I called at approximately 2:59p and was on hold for 13 min/20 sec before I got someone. They informed me that I exceeded my plan (what plan....never received anything in the mail to date on what my plan was and how the charges would be set) and that I should go back to my original carrier. I lost it. "You came to me. I didn't know you existed. And, after 20 days you are telling me that I need to go back to AT&T. And, that I have to call them myself." I asked for a manager. So, Angie got on the phone. She kept cutting me off and going back/forth with me. She started to list out my plan when I told her to stop. I said, this is the first time I have heard my "plan" spelled out. The man didn't tell me the details. Then she asked me what I paid with AT&T and I told her don't even try it. It doesn't matter if I come out less with you, you failed to give me the specifics and are telling me that I have to make the change back because its not "policy" for you to switch me back. But, it was your policy to switch me over. So, I said I want to speak with her supervisor. So, an Alma got on the phone and in a nutshell told me that I was a fool to have accepted a service without knowing the details. And, if I had asked then he would have told me. I said, so you are saying that I should not trust your company. And, the rep didn't give me details because he wanted to end that call before he lost his sell and wanted to go on to the next. Plus, I explained about what frame of mind I was in when the call came in...and, she said, well no bright person would just take someone's word. I went off...I said that it makes no sense how you will take advantage of folks during this challenging time by making them think they are getting a deal and then give them grief...beyond poor customer service, I mean they went back and forth with me and was straight rude...and, leave them to have to clean up the mess by calling their former carrier themselves. Oh, and saying if you don't call them you won't have ld because we are turning you off.
I asked for the corporate address, her full name, which is Alma Cardenas. The name of the president, Debbie Baker and the last name of Angie, who she says she didn't know, even though I know she was right there with her. They were rude, nasty and inconsiderate. This is a full fledge scam. And, on GP, I am ridding this out.
Charlotte, North Carolina