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Report: #1273618

Complaint Review: Contract Exteriors - Murrells Inlet South Carolina

  • Submitted:
  • Updated:
  • Reported By: Clint — Murrells Inlet South Carolina USA
  • Author Confirmed What's this?
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  • Contract Exteriors 9751 Moose Road Unit 9 Murrells Inlet, South Carolina USA

Contract Exteriors Kept $8,609.16 for doing NOTHING to our house Murrells Inlet South Carolina

*UPDATE Employee: Thank you Mr. and Mrs. Elliott

*Author of original report: Our conflict was resolved!!!

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To start with we own an old house literally covered with oak trees, to say we have moisture would be the understatement of the year. To that end, we decided to clad our house in James Hardie cement siding to cover the existing T-111  and more to the point rotting from over and under us. The house is 2 story Tudor style approximately 2500 sq ft with about a 1300 sq ft building out back. After seeing the JH (James Hardie) represenattive at Home Depot, he gave us the information to go on to the JH website and plug in our zip and we would be directed to the local JH installer in our area. Needless to say it was Contract Exteriors who was their "Preferred Elite" installer. Well, after putting in our information for them to contact us it took several emails to JH to finally get someone to call us back from CE. They came out and worked us up a quote for both houses of a little over $106,000!! Needless to say we could not afford to do it. After a couple of months we noticed that the siding was in worse shape than before and was to the point of pulling away from the house due to the rot pulling thru the nails! We contacted the CE rep again and told them we could not afford to do both but would like to do the front house ($57000 approximately). Since we could not get anyone else to do it we signed a contract on October 7th, 2015 ....MISTAKE!!! We were told the house would definetly be done by Thanksgiving. Called them at the beggining of November for an update (they don't call you) and was told they were having to re-do a job that got "screwed up" while the project manager was on vacation. Needless to say we were concerned! After 2 months of NO work, they finally called and I told them we were no longer intrested in having them work on our house because of the lack of work and no communication. I was told by Randy Hann the owner that it would cost us the 20% of the contract plus all the fees and materials they had incurred to date. Well, long story short, they did NOTHING and had nothing in the job and now want an additional $2869.72 for a total of $11,478.88 to do absolutely nothing for us!!!!! This company is useless and will overcharge you by HUGE amounts! DO NOT sign anything with them if you happen to run into them and by all means get someone in the legal profession to read your contract. This constitues our lifes savings and now we have to lost 1/6th of it for nothing.

This report was posted on Ripoff Report on 12/11/2015 12:31 PM and is a permanent record located here: https://www.ripoffreport.com/reports/contract-exteriors/murrells-inlet-south-carolina-29576/contract-exteriors-kept-860916-for-doing-nothing-to-our-house-murrells-inlet-south-car-1273618. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#2 UPDATE Employee

Thank you Mr. and Mrs. Elliott

AUTHOR: Contract Exteriors - (USA)

POSTED: Thursday, December 17, 2015

Mr. and Mrs. Elliott, we are as pleased as you are that we could come to a mutual agreement and resolve this matter. As you are aware, customer satisfaction is of the utmost importance to Contract Exteriors and we take any issues homeowners have with the level of service we provide very seriously. We hope you and your family will have a Happy Holidays!

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#1 Author of original report

Our conflict was resolved!!!

AUTHOR: - ()

POSTED: Tuesday, December 15, 2015

After several intelligent and thoughtful interactions, MR Hann and I have come to an agreement and he has generously offerd to refund our deposit minus their costs. We could not be happier and would like to thank Mr. Hann and Contract Exteriors for working with us to resolve this situation!

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