- Report: #219531
Report - Rebuttal - Arbitrate
Complaint Review: Contractors Choice Lighting, Consumers Choice Lighting
Contractors Choice Lighting, Consumers Choice Lighting28410 Avenue Stanford Valencia, California U.S.A.
Contractors Choice Lighting, Consumers Choice Lighting Product not as advertised, EXTREMELY rude and would not accept return Valencia California
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
I called customer service, and explained the situation. The person I spoke to put me on hold, them came back after a while explaining that she had called the factory, and they assured her that it was indeed 5.5w/ft, and that something was wrong with my math. I explained to her that amps x volts = watts was a very clear and well known formula for resistive loads, and the math of 3.75a x 120v = 450w / 150ft was not something to easily get "wrong". She put me on hold again, and a man later came to the phone.
He said they would correct their web site, but not to worry about the lighting I had purchased, because I probably wouldn't notice the difference. When I told him that I didn't want the 3w/ft lighting, he then told me "I'll tell you what you can do with that spool, you can stick it up your ***... no, I take that back: stick it DEEP up your ***".
Perhaps I'm lucky, but I've NEVER run across such unprofessionalism. Nothing even remotely close. He wasn't even provoked - I was simply saying that I wanted what I had ordered, and wasn't being rude or even aggressive about it. With no provocation, he simply turned to insults, and hung up on me.
Needless to say, I'm quite motivated to share the experience for the benefits of others. I'm just thankful that it was only a $100 purchase - I would hate to have this kind of experience with a more expensive product.
This report was posted on Ripoff Report on 11/07/2006 06:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Contractors-Choice-Lighting-Consumers-Choice-Lighting/Valencia-California-91355/Contractors-Choice-Lighting-Consumers-Choice-Lighting-Product-not-as-advertised-EXTREMEL-219531. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.