• Report: #1021773

Complaint Review: convention housing services

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  • Submitted: Thu, February 28, 2013
  • Updated: Thu, February 28, 2013

  • Reported By: SM — Everywhere Nationwide United States of America
convention housing services
2920 N Green Valley Pkwy #111 henderson, Nevada United States of America

convention housing services Ripoff artists henderson, Nevada

*UPDATE Employee: Convention Housing Service response to No. 1021773

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Misrepresents themselves as the "official travel agency" of a convention. Uses high pressure sales tactic to book the "last room available" which turns out to be a lie.  Has the "lowest rate" available which is $50 higher than calling the hotel direct.  Adds on hundreds of dollars in processing fees.

When called out, refuses any adjustment or refund and hides behind their "contract".  Lists some bogus "business licence" number that is not on file with the State of Nevada.

Refuses to cancel the reservation without a 25% cancellation fee with the balance only kept as an in-house credit. These people are the epitome of rip-off travel scammers.  

This report was posted on Ripoff Report on 02/28/2013 06:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/convention-housing-services/henderson-Nevada-89014/convention-housing-services-Ripoff-artists-henderson-Nevada-1021773. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Convention Housing Service response to No. 1021773

AUTHOR: Paul Sheldon, Contracts Manager, Co - ()

Hi, I am the new Contracts Manager at Convention Housing Services.  We do sometimes make mistakes, but try to correct them and make things right for our customers as efficiently as we can. 

CHS is not affiliated with any convention, trade show, or trade organization, and we are not the official travel agency of any event.  We do note that sometimes there are internal assumptions made by customers which CHS is not even aware of at the time.  We are not the show, but we are an excellent, low-cost and flexible alternative to the show, and proud of it, as our thousands of satisfied and repeat customers reaffirm every day.

We may not have the lowest price every time, but when we do (and we often do) our customers jump on the opportunity.  Apart from pricing, customers also use CHS as a time-saving convenience, which by itself makes CHS an excellent value.

We have a short, one-page written contract, which we use for the protection of our customers and CHS, and to avoid misunderstandings which can arise in conversations.  We do not hide behind the contract, nor do our customers who rightly hold us to the provisions of that same contract.

The processing fee referenced above actually includes as its major component tax-recovery and other service fees imposed by the hotel, which are identified as such in our contract.

Our business license number is hardly bogus, but is the business license number for the City of Henderson, Nevada.  We are a corporation registered with the State of Nevada, but the state issues a business identification number, not a business license number.

Our terms do include a cancellation fee in the event of an entire reservation being cancelled, because we do substantial work to arrange, schedule and reserve hotel rooms immediately after our contract is signed, and often have pre-paid costs or service fees for which we are responsible when a reservation is cancelled.  But our terms also include the ability to make changes, as many as needed prior to thirty days before check-in, free of charge.  We also offer services no hotel offers, including building websites for customers who need to have their employees pay separately.

At the end of the day, we are proud to provide our services to those who are able to use them effectively, whether that is a first-time customer, or someone who is booking their 20th reservation.  If you have any questions regarding Convention Housing Services, please call and ask for the Contracts Manager.
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