• Report: #1053657

Complaint Review: Convention Housing Services

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  • Submitted: Fri, May 24, 2013
  • Updated: Fri, May 24, 2013

  • Reported By: Sarah — Santa Cruz California
Convention Housing Services
2920 North Green Valley Parkway, Bldg. 2, Suite 21 Henderson , Nevada USA

Convention Housing Services No refunds - only credit for 180 days - for nothing Henderson Nevada

*REBUTTAL Owner of company: terrible

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Any reductions due for changes or cancellations will be applied as credit for customer’s next booking. Credit will expire if not utilized within 180 days of issue. Changes made after 30 days prior to check-in will be subject to a 1 night room and tax penalty for each change made, plus any fees costs, and taxes charged by the hotel. In addition, should the entire reservation be cancelled you agree to pay a cancellation fee in the amount of 25% of the total cost of room accommodation. "The remaining balance of paid monies will then be applied as company credit. The credit is very flexible, and may be applied to any hotel stay or airfare booked through our company within 180 days of the credit issue date. You may refer to your signed credit card authorization form for any questions regarding the aforementioned terms and policies."

This is some of the versions of their changes/cancellation policy. They do no work and pressure to book now. They represent themselves as part of convention services handling hotel reservations.

I tried using my credit and the representative could only find two hotels to offer me in San Diego. Rates for both of the hotels were more than what was listed on the hotel's websites.

Do not use online contract signing. They will have you download Right Signature and walk you through filling out the reservation forms. You won't have a chance to review the cancellation policies.

There is another company very similiar called EHS - Exhibitors Housing Services.


This report was posted on Ripoff Report on 05/24/2013 03:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/Convention-Housing-Services/Henderson-Nevada-89014/Convention-Housing-Services-No-refunds-only-credit-for-180-days-for-nothing-Henderso-1053657. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

terrible

AUTHOR: pru - ()

REALLY THE WORST HOTEL COMPANY I NEVER WORK WITH. THEY BOOK ME IN FEBRUARY THE ROOM  AT THE SHERATON PANAMA, FOR 168$, THANK THEY MOVE ME TO THE DOUBLE TREE WHERE THE COST PER NIGHT IS 100. THAN i GOT A CREDIT OF MORE THAN 1000$ THAT I CAN USE IN MAX 180DAYS BUT I MUST RESERVE 14 DAYS BEFORE. I TRY TO USE THE CREDIT FOR AN EMERGENCY WITH AN ADVISE OF 2 DAYS NO CHANCE. AND NO REPLY, MIS CHRISTIN OF THE CREDIT OFFICE IS NEVER ANSWER OR IN THE OFFICE. AND THE OTHER PERSON DON'T WANT TO HELP YOU AT ALL. 

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