• Report: #992632

Complaint Review: Cooking Pleasures Deluxe Forged Cutlery Collection

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  • Submitted: Mon, January 07, 2013
  • Updated: Mon, January 07, 2013

  • Reported By: Joe — Bowdoinham Maine United States of America
Cooking Pleasures Deluxe Forged Cutlery Collection
NAMG, 12301 Whitewater Drive, Minnetonka, MN 55343 Minnetonka, Minnesota United States of America

Cooking Pleasures Deluxe Forged Cutlery Collection Cooking Pleasures Misleading offer, I did not accept multiple knives, just the one offered for the shipping. Now they want to charge my bank account for multiple knives. Minnetonka, Minnesota

*Consumer Comment: final got through the automated system

*General Comment: Unable to lacate contact phone number.

*Consumer Comment: MovingForward really nailed this one...

*Consumer Comment: Sounds like you joined The Cooking Pleasures Cutlery Collection Program

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While browsing for a gift online I ran across Cooking Pleasures website where they were offering a free knife and you pay only shipping, and had no further obligation to buy more. I just received an email saying they had trouble charging my account for the payment of my next knife. They have misled me, and I suppose others who had no idea what they were getting into and do not want to be charged for any more knives. My only income is SSI and I cannot afford $50 a month for more knives, this is rediculous and I don't want them to get away with this. The email they sent was "do not reply" and there is no way to contact them on their website, so I don't know what to do to stop them. Please help me deal with these people. Thank you.












This report was posted on Ripoff Report on 01/07/2013 09:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/Cooking-Pleasures-Deluxe-Forged-Cutlery-Collection/Minnetonka-Minnesota-55343/Cooking-Pleasures-Deluxe-Forged-Cutlery-Collection-Cooking-Pleasures-Misleading-offer-I-d-992632. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

final got through the automated system

AUTHOR: SamB - ()

Ok. This is a follow up to my last report. I was able to finally use the automated cancel system. They state future orders are canceled, if i receive a package, mark it refused and return to sender and allow 8-10 weeks to process. We shall see what happens. I will report back. 

Here is the number to cancel. 800-209-8397. It is option #2 to cancel, you then enter the last 4 digits of your credit card and then zipcode, and # for reason for cancellation. Good luck. 


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#2 General Comment

Unable to lacate contact phone number.

AUTHOR: Anon1moose - ()

I have not ordered from this site. It states in the terms of the agreement that to cancel, you must contact them by phone. I am unable to find a phone number on the website to contact them.
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#3 Consumer Comment

MovingForward really nailed this one...

AUTHOR: Ken - (USA)

In the same location as the order blank is a box you must check to show the following:

"I am over the age of 18 and I have read and agree to the terms of this agreement." 

Following are those terms as posted on the order blank area...

"Start building your professional-grade, cooking cutlery collection at an amazing price!

Join the Cooking Pleasures Cutlery Collection program TODAY, and well send you The Ultimate Santoku Knife FREE (Over a $100 Value). You pay just $8.95 for shipping and handling.



If you are pleased with the Santoku Knife do nothing and each month we will automatically send you a brand new Cooking Pleasures Knife to add to your collection.  Subsequent shipments range in price from $49.99-$89.99 plus shipping and handling. You are under no obligation to continue. However, as an added bonus in your second shipment well include a handy In-Drawer Knife Storage Block (a $30 Value) ABSOLUTELY FREE. Your credit card will remain on file and all future shipments will be charged to the card unless otherwise notified.



Save even more when you take advantage of our Paring Knife and Sharpening Steel offer!  Add the Paring Knife to your first shipment NOW for the low price of just $14.95 (a $40 Value)! Just check the YES box in STEP 2 (to the left). PLUS, if you do, well also include the Knife Sharpening Steel FREE (another $60 Value) AND there is no additional charge for shipping. This makes the TOTAL VALUE of this offer OVER $200!



The Cooking Pleasures Guarantee

Every knife in the Cooking Pleasures Deluxe Forged Cutlery Collection is guaranteed to meet your standards for quality, performance and beauty.  If any knife doesnt meet your expectations, you can return it at your expense within 30 days of purchase no questions asked. And there are no purchase commitments to meet and youre under no obligation to continue in the program. You may cancel at any time by notifying us by phone.  The Santoku Knife and any FREE Gifts you receive are yours to keep!



You must be 18 years of age or older and all orders are subject to approval. Limit one per household. Offers are subject to change and are open to residents of the U.S. Out-of-stock titles and free items may be replaced by alternate selections. Offer is good only while supplies last.             

In your eagerness for a "bargain" you must have failed to read the terms or couldn't comprehend them.

No Ripoff by the company...YOU did it to yourself.

No, I DON'T work for them.

BTW, what does being on SSI have to do with this?  Does it mean you're senile and stupid?



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#4 Consumer Comment

Sounds like you joined The Cooking Pleasures Cutlery Collection Program

AUTHOR: MovingForward - (USA)

It is one of those membership clubs that sends you the item, in this case cutlery, every month on a subscription basis. You pay for the knive/cutlery each and every month except for the one that is offered free with the sign up as a bonus. It is very clearly indicated on their website in the terms and conditions section of Step 3 right under your credit card account number.



Personally, I don't like to pay for any type of monthly membership program for shipped items so I never order them. But this particular one has the membership requirement very clearly indicated on page one of the site on the left side. It's one of those you can't miss if you are actually reading the site information. If you can't afford a monthly membership, then cancel it as the cost is somewhere from $49.99 to $89.99 per month plus shipping!

 

Look at the terms to see the proper way to cancel it before next months shipment comes to you. In this case you need to take responsibility for not reading the terms before you signed up. Take action right away to cancel or you will be stuck for another month.
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