• Report: #908240

Complaint Review: Cool Air USA

  • Submitted: Sat, July 07, 2012
  • Updated: Tue, December 24, 2013

  • Reported By: shanghailil — Ft. Lauderdale Florida United States of America
Cool Air USA
4171 SW 47th Street InternDavieet, Florida United States of America

Cool Air USA Cool Air USA is dishonest InternDavieet, Florida

*REBUTTAL Owner of company: Please call us 954-915-1155 ext 208 ask for Maria

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I contacted Cool Air USA to come and perform a tune up on my air conditioner. When two technicians arrived, they told me that I was low on freon and that my programmable thermostat was shot. They replaced the thermostat at a cost of $189 and put freon in my compressor at a cost of $395. The air conditioner kept running, even after it had reached the setting shown on the thermostat. I called and inquired about this and was told that perhaps the batteries in the thermostat were bad. When I went to replace them I found that the techs failed to install batteries.

I placed a second call to Cool Air USA the following day and had a follow up appointment the day after that. Another technician came and told me that my float valve was bad and that I needed to replace it which I did for $225. He also told me that my freon was low. When I heard this I went ballistic and told him that I paid $395 only two days earlier for 6 pounds of freon. He also told me that my batteries and capacitor on the compressor were bad and that it would cost me another $600 to replace those. I think I finally caught on to the scam when he told me that my freon was low. I feel that Cool Air USA took me for a very costly ride and I am planning on seeking legal counsel to get vindication and reimbursement for the fraudulent work that I paid for.

This report was posted on Ripoff Report on 07/07/2012 05:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cool-Air-USA/InternDavieet-Florida-/Cool-Air-USA-Cool-Air-USA-is-dishonest-InternDavieet-Florida-908240. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Please call us 954-915-1155 ext 208 ask for Maria

AUTHOR: Cool Air USA Inc. - ()

My name is Maria I am in charge of Customer Assurance Rapports. Please accept our sincere apologies for any inconvenience you may have experienced as a result to our services. Unfortunately, we did not meet your expectations. This is certainly no the way we want our customers to feel when we finish a job. Our customers concerns is important and we take pride in ensuring everyone's satisfaction. We srive for perfection, I am providing this number 954-915-1155 ext 208 or Sean 95-915-1155 ext 200 for Sean so you may contact us to resolve all the iisues you mentioned. I welcome your questions and comments regarding this matter and look forward to speaking with you. As a testament to; strive for perfection we take the added steps to ensure that we provide you with the highest level of service simply becuase our custoemrs are important to usand they deserve the very best.

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