- Report: #866786
Report - Rebuttal - Arbitrate
Complaint Review: Cool Air Usa
Cool Air Usa444 Brickell Ave Mimai, Florida United States of America
Cool Air Usa They fooled me... lack of communication Mimai, Florida
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was not complete. Called to ask about a service and what is included and they
told me that the water pan or drain will be cleaned as part of the AC tune up.
The technician will try to convince you to do extra job in your AC, without
explaining the actual job to be done requested originally. My main concern was
the drain line, where the water gets accumulated with dust and mildew. When
asking the technician if that was included in the Tune up he completely agrees
and confirm that will be cleaned as part of the job requested.
They cleaned my ducts, the fan and they stated the A/C doesn't need Freon or
'gas'. And the end of the day I noticed that the a/c does not turn on, and it
was because of the emergency switch that is connected to the drain line or
water pan. The emergency switch avoids the overflow of water in the line, when
it gets clogged because of dust and mildew. So I removed the front cover and
noticed that the drain line is still clogged and dirty. Called the company
again asking if the cleaning of that component was included on the a/c tune up
package and they confirmed it does. The tech came home for a second time to
'fix' the problem, but it wasn't because apparently it was a lack of
communication between the dispatcher, the tech, and the customer for what work
it was requested, and what is included on each service. For a normal person
that does not know about the exact a/c components they need to specify what the
drain line is, drain pan or water pan and a/c coils.
They actually consider that to clean the water drain is a complete separate
job to be done, and estimated price is $500. None of the technician took the
initiative to explain the exact part what included in the Tune up and which one
doesnt. I am very disappointed with this company because I thought they were
professionals and honest at the moment to deal with the consumers and their
needs. I do not recommend this company at all.
This report was posted on Ripoff Report on 04/11/2012 02:09 AM and is a permanent record located here: http://www.ripoffreport.com/r/Cool-Air-Usa/Mimai-Florida-/Cool-Air-Usa-They-fooled-me-lack-of-communication-Mimai-Florida-866786. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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