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Report: #1307362

Complaint Review: Cooper Tires - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Eric — Norco California USA
  • Author Confirmed What's this?
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  • Cooper Tires Nationwide USA

Cooper Tires A bad batch of Discoverer ATP Findlay Ohio

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On 10-03-2012 I purchased four Cooper Discoverer ATP 285-70-17E tires for $1,029.47, invoice 2022644. I purchased these tires after putting 57,854 original miles on the 265-70-17E BF Goodrich Long Trail TA/s which came from the factory on my 2007 F250. I bought the Cooper Discoverer ATP tires after reading the good ratings on internet forums and the recommendations of the people at the tire shop where I have done business over the last decade (Due to my currently owning four vehicles and three trailers, and having previously owned a 1999 F-250, 1985 Suburban, and other passenger vehicles in the past, I am a regular customer of theirs. I've owned Pirelli, Michelin, GoodYear, BF Goodrich and Yokohama tires, I have never had any issues with passenger car or SUV tires until I bought Coopers).

I personally rotate my tires every 5,000 miles (If not sooner), this is done when I change the oil. I saw no damage, punctures, bubbles, or other issues at any time during my inspections. I keep them religiously at 75 psi front and 75 psi rear. I do not overload them, “off road” them, race them, or otherwise mistreat my vehicles or tires. I put 160,000+ miles on my 1999 F-250, and another 125,000+ miles on my 1985 2500 Suburban, so I am well acquainted with taking care of 4WD ¾ ton diesel pickups and SUV’s.

On 03-24-2015 with 71,080 miles on the odometer (13,226 miles on the tires) I took the truck in to America’s Tire in Norco, Ca. to re-balance and rotate the tires, invoice # 2110903. No defects or issues were brought to my attention by the techs who performed the work.

On 12-01-2015 while driving to work on SR 91 in Riverside, California, I experienced a vibration that began shaking the truck. My truck was unloaded, and I was not towing. At first I thought I had a u-joint go out, but when I stopped and inspected the driveshaft it was OK. I then thought I tossed a wheel weight, so I went to the closest America’s Tire (in Colton, Ca.) to have the tires examined. It was there that the tech saw the left rear tire had developed a bubbled spot under the tread, and he said it was delaminating.

That store did not have a replacement in stock, so I had to drive it to the America’s Tire in Fontana, Ca. to have it warranty replaced. This invoice was #1122370, my mileage was 76,340 (18,486 mi on the tire). My warranty replacement cost out-of-pocket was $29.25. All three of the other tires were removed from the truck and re-balanced and rotated, and no issues were brought to my attention by the techs who performed this.

On 02-15-2016 while coming back from a weekend trip and towing my 25 foot travel trailer on I-15 in Norco, Ca. I experienced the same vibrations start up. Knowing exactly what the problem was, I was luckily less than a mile from my house. I dropped my trailer at home and went straight to the Norco, Ca. America’s Tire where I bought them. Again, a rear tire was delaminating in the exact same style as the first one did. I had 77,594 miles on my odometer (19,740 on the tires), and my invoice is #2147476. I told America’s Tire at that time I felt these tires were lemons, but they refused to warranty them all because the other two original Cooper ATP tires from this set were not showing signs of delamination. I did not have enough money at the time to buy an entirely new set of tires, so again I had to pay $29.95 out-of-pocket to warranty replace the second tire from this set of four.

On 05-05-2016, while towing my 1999 Nautique ski boat on I-40 about 40 miles West of Needles, Ca., my truck violently shook for approximately 2 seconds before the third tire in this set completely failed and exploded like a gunshot. Fortunately I was able to maintain control and avoid swerving into the RV on my right that had just merged onto the highway from the rest stop on my right. The tire tore the left rear panel up, dented the bed floor, wrapped around the rear bumper hard enough to break the tail lamp bulb, put cracks in the tail lamp lens, and put small scratches in the tailgate paint. Other pieces of rubber hit the rear of the cab hard enough to actually put a small scratch in the paint, and others hit my boat (The boat gelcoat buffed out with no cracking, only an inconsequential scuff mark). I was forced to take the wife and three kids out of the truck and send them off the highway into the dirt for almost an hour while I retrieved my jack tools, took the defective tire off, and put on my spare. I will state that there was no tread left to retrieve, it was scattered all over the interstate.

I filed a claim with Cooper the next day in Lake Havasu City, Az., and got estimates for roughly $2,500.00 to repair the damage to my truck the following week. BEFORE I could even send in my claim statement and estimates Cooper rejected my claim stating it was caused by "underinflation". Total BS! Looking at the other rip off report reviews this was a pre-ordained conclusion sent by Crawford (Cooper's attorneys) to anyone filing a claim. This company made a batch of lemon tires, and I got stuck with them. I'm going to be filing a suit in court to ask for my purchase price and warranty money to be refunded, along with every cent I spent dealing with them. Stay away from Cooper tires, their "warranty" is as good as their quality control; a total joke.  

 

This report was posted on Ripoff Report on 05/23/2016 09:20 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cooper-tires/nationwide/cooper-tires-a-bad-batch-of-discoverer-atp-findlay-ohio-1307362. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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