• Report: #1056199

Complaint Review: Copierscopiers.com

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  • Submitted: Tue, June 04, 2013
  • Updated: Tue, June 04, 2013

  • Reported By: ChanceryAtlanta — Smyrna Georgia
Copierscopiers.com
Route 78, Swanton, Vermont USA

Copierscopiers.com Worst service ever: Copierscopiers, Swanton, VT Swanton Vermont

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I placed an order from copierscopiers.com for a drum for a Brother multi-function machine on April 9, 2013.  The website only accepted PayPal. 

On April 9, 2013, I received a confirmation from copierscopiers.com. 

On May 1, 2013, after having heard nothing regarding my order, I called the customer service department.  Cliff requested that I send him the original order, so I wrote to the customer service department.  The contents of the note:

 

I will be looking into this and follow up with you shortly.

 

Cliff Tooher

Customer Relations Manager

Copiers Copiers

cliff@copierscopiers.com

1-800-961-8576

 

From: Meg Fortino [mailto:MFortino@archatl.com]
Sent: May-01-13 9:41 AM
To: cliff@copierscopiers.com
Subject: FW: New Order # AB- 1471

 

Original response from April 9, 2013 [sales confirmation]

On May 10, 2013, after again having heard nothing, I forwarded my information to Cliff again.  The contents of the note: 

 

Thanks for reminding me.  Yes this item I think you still want correct?  And, it went backordered.  Ok  so I do see these in t he warehouse can you tell me what the machine model is for this  item.?

 

Cliff Tooher

Customer Relations Manager

Copiers Copiers

cliff@copierscopiers.com

1-800-961-8576

 

From: Meg Fortino [mailto:MFortino@archatl.com]
Sent: May-10-13 12:22 PM
To: Cliff - Copiers Copiers
Subject: RE: New Order # AB- 1471

 

Anything???? 

 

From: Cliff - Copiers Copiers [mailto:cliff@copierscopiers.com]
Sent: Wednesday, May 01, 2013 10:02 AM
To: Meg Fortino
Subject: RE: New Order # AB- 1471

 

I will be looking into this and follow up with you shortly.

 

Cliff Tooher

Customer Relations Manager

Copiers Copiers

cliff@copierscopiers.com

1-800-961-8576

On May 15, 2013: 

 

That should have gone out.  Let me look into that.

 

Cliff Tooher

Customer Relations Manager

Copiers Copiers

cliff@copierscopiers.com

1-800-961-8576

 

From: Meg Fortino [mailto:MFortino@archatl.com]
Sent: May-15-13 11:30 AM
To: cliff@copierscopiers.com
Subject: FW: New Order # AB- 1471

 

Any news yet?  It’s just a good thing my print quality has not yet deteriorated!  J

 

From: Meg Fortino
Sent: Friday, May 10, 2013 12:48 PM
To: 'Cliff - Copiers Copiers'
Subject: RE: New Order # AB- 1471

 

Black and white

 

From: Cliff - Copiers Copiers [mailto:cliff@copierscopiers.com]
Sent: Friday, May 10, 2013 12:47 PM
To: Meg Fortino
Subject: RE: New Order # AB- 1471

 

Is this a color or black one.

 

Cliff Tooher

Customer Relations Manager

Copiers Copiers

cliff@copierscopiers.com

1-800-961-8576

 

From: Meg Fortino [mailto:MFortino@archatl.com]
Sent: May-10-13 12:34 PM
To: Cliff - Copiers Copiers
Subject: RE: New Order # AB- 1471

 

Brother MFC-7820N. 

 

From: Cliff - Copiers Copiers [mailto:cliff@copierscopiers.com]
Sent: Friday, May 10, 2013 12:32 PM
To: Meg Fortino
Subject: RE: New Order # AB- 1471

 

Thanks for reminding me.  Yes this item I think you still want correct?  And, it went backordered.  Ok  so I do see these in t he warehouse can you tell me what the machine model is for this  item.?

 

Cliff Tooher

Customer Relations Manager

Copiers Copiers

cliff@copierscopiers.com

1-800-961-8576

On May 15, 2013:

 

Nope I have been able to start clearing this up as of today.  I will call on you shortly.

 

Cliff Tooher

Customer Relations Manager

Copiers Copiers

cliff@copierscopiers.com

1-800-961-8576

 

From: Meg Fortino [mailto:MFortino@archatl.com]
Sent: May-22-13 12:53 PM
To: Cliff - Copiers Copiers
Subject: RE: New Order # AB- 1471

 

Should I just cancel this order and place an order elsewhere?  I’m getting a bit concerned …

 

From: Cliff - Copiers Copiers [mailto:cliff@copierscopiers.com]
Sent: Wednesday, May 15, 2013 11:40 AM
To: Meg Fortino
Subject: RE: New Order # AB- 1471

 

That should have gone out.  Let me look into that.

 

Cliff Tooher

Customer Relations Manager

Copiers Copiers

cliff@copierscopiers.com

1-800-961-8576

On June 3, 2013, I contacted the company again and spoke with Craig.  He said he would look into this and get back with me.  He contacted me arounr 4:00 and told me that the drum I was seeking was still on backorder and that I should cancel the order.  I told him I wanted a PayPal refund and he said he did not know how to do that, but that he would figure it out.

 

On June 4, 2013, I went to the PayPal website to learn how to request a refund.  I emailed the address on the order (orders@copiers.copiers.com).  The Mailer-Daemon returned the email as undeliverable.  So I sent the request to sales@copierscopiers.com.  I have yet to hear anything. 

 

I order a lot of things online and have never had this kind of trouble.  And interestingly enough, there is no place to review this company or site, so here I am. 

 


This report was posted on Ripoff Report on 06/04/2013 06:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/Copierscopierscom/Swanton-Vermont-05488/Copierscopierscom-Worst-service-ever-Copierscopiers-Swanton-VT-Swanton-Vermont-1056199. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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