- Report: #1085125
Report - Rebuttal - Arbitrate
Complaint Review: CostCaptain.com
CostCaptain.com750 Ponce De Leon Pl Ste 4 Atlanta, Georgia USA
CostCaptain.com Attempting Fraud - Trying to bill for a service that I don't want Atlanta Georgia
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Placed first order on 8/11/2013. Received item on 8/24/2013. Placed 2nd order on 8/25/2013. Received email on 9/13/2013 in the morning stating that I would be billed $29.99 for a trial membership for a service called, "CostCaptain Premier Membership." Supposedly this service began the day of my first order on 8/11/2013. I responded that I didn't want the service at 12:56 pm CDT the same day (9/13/2013). In the afternoon of 9/13/2013, I received notice by email that my second order had shipped. They responded to my cancellation request by email (supposedly someone named, "Shanna") late that afternoon the same day, 9/13/2013 at 5:08 pm CDT that my request had been received for cancellation and that since 30 days had passed I would be automatically billed for the service. I responded that same day that I wouldn't accept the billing. On Sunday evening, Sept 15 (9:04 pm CDT) I received a response stating that my request had been received. On Monday, Sept 16 at 1:27 pm CDT I received an email response stating that I would receive a partial refund. I responded that night that I would only accept a complete drop of the charge. That's where I stand at the moment.
This report was posted on Ripoff Report on 09/17/2013 06:37 AM and is a permanent record located here: http://www.ripoffreport.com/r/CostCaptaincom/Atlanta-Georgia-30306/CostCaptaincom-Attempting-Fraud-Trying-to-bill-for-a-service-that-I-dont-want-Atlanta-1085125. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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