costcaptain.com Poor Customer Service, Item not recieved Internet

Christmas gift hasn't arrived, Poor customer service According to costcaptain.com the shipping time is 3-5 days.  I ordered my Christmas gift on December 10, 2012.  On December 19, after trying to call the customer service phone number about 5 times and no one answering it, I emailed customer service.  Upon emailing customer service it says you will recieve a response in 1 business day.  Two days later I recieved a response from a Matt, not telling me why my order hasnt shipped but informing me that my order was being transferred to the shipping manager.  I wrote back again wanting to know why my order hasnt shipped, I recieved a generic response 2 days later on December 23 informing me that my order is facing a delay due to high demand and I choose not to cancel the order.  And then on the 25th I was emailed by a person named Ton and I was told that my order would be put back in queue and I would be updated.  On the 26th I recieved the same generic email that I recieved on the 23rd telling me that my item is facing a delay due to high demand.  Yesterday Jan. 8, 2013 I go on the costcaptain.com website to check the status of my order, seeing that I havent heard anything else from them, and the status is "awaiting item in picking".  I feel that I was sold an item that they never had in stock to begin with, I disappointed a loved one at Christmas, despite the fact that I ordered in plenty of time, never arrived. It has now been 1 day to being am onth since I placed my order, and the item STILL hasnt shipped.  I called the customer service telephone number today and again no one answers.  I sent an email again today as well.  I am at wits end with this company and not ever being able to reach someone and having to wait a minimum of 2 days to recieve even an email back.