In June 2004 we approached Country Sunrooms of America's Salisbury, Maryland branch to find out what they had to offer by way of a room built on the end of our house. We explained it was for our mother and would be used all year round. They assured us that their rooms were perfect for such use.
In September 2004 it was built. Before we could have carpeting laid in said room, the roof leaked. We called and complained. They sent someone out to apply a sealant and assured us the problem was fixed.
The next time it rained, the roof leaked. We complained. They sent someone out to apply the same sealant and assured us it was fixed. The next time it rained the same things happened ... over and over... year after year until we hit a time of drought. No leaks then. No big surprise. When it finally did rain, we had more leaks than before. Country Sunroom sent out new people, who informed us that we needed to maintain the room properly to keep these things from happening! It was our fault?
In 2008 Country Sunrooms sent out a roofer, who asked us why we had not opted for the usual roof on our room. We thought we had gotten everything we were supposed to get! A CSA representative came out with him and talked our mother into paying to have a roof put on her room. He also talked her into paying to have maintenance-free steps put up at her door. The roof was put on. No steps have ever been brought or built. We had to get her steps ourselves, and not from CSA.
The roof still leaked. We call and call. The first few times, in 2009, people were sent out. One was called a "roofing expert" by CSA. He climbed up on the roof, then came inside, looked around, and as he left, told his partner that the problem was "Shoddy construction". We never saw them again and never heard from CSA.
The end of 2009 we contacted the Delaware Attorney General's office and filed a formal complaint. We know CSA received a copy of our complaint, because they immediately sent another "expert" out to look the room and roof over. He told us CSA would apply a new type of sealant which would be shrink-fit over the entire roof. That, he promised, would stop the leaks.
It is now February 2010. Country Sunrooms of America has not been out to fix the roof. They do not return our calls. The roof is leaking worse than ever. And several days ago we received a call from the Attorney General's office asking if we were satisfied with CSA's repair job! We asked, "What repair job?"
Having lived with this room and its leaks for over 5 years, we can say the following: Country Sunrooms product is not a year round room, but good for only one (1) season; the dry season. Since its construction, it has caused our electric bill to rise 200% because it is too hot in the summer and too cold in the winter, like a room totally lacking in insulation. Wind blows through the door they provided. In fact, our mother stuffed newspaper all around the door in hopes of plugging up the drafts and those papers where blown into the room while the door remained closed and locked.
We have no idea when or if this will ever end.