- Report: #1088310
Report - Rebuttal - Arbitrate
Complaint Review: Countryside Nursery & Garden Center
Countryside Nursery & Garden Center1604 Pulaski Hwy Newark, Delaware USA
Countryside Nursery & Garden Center Rip Off and False Advertising Newark Delaware
*General Comment: Retail industry standard
*Author of original report: Mgrs DO have right to do SOMETHING, he chose not too
*General Comment: Heres the problem...
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We purchased 1 1/2 tons of 3/4" red stone from Countryside Nursery during their "Customer Appreciation Week" on 8/6/13. We priced the stone we needed around town and every place was the same. $59/ton, so this "complaint" isn't a case of "you get what you pay for", the company was in line with every other place. We simply chose Countryside because they were the closest to our home and it happened to be free delivery during the day we purchased.
They dropped the stone in our driveway exactly where we asked them too and at first look, we were happy with the stone. Due to our work schedule, we had to cover the stone pile with a tarp and were not able to "install" the stone in our garden beds for 3 weeks. So from 8/7/13 until 8/30/13, the stone remained 100% covered from the elements. When we were finally able to complete our yard project on 9/1/13, we were really happy with the overall look of the stone. [continued below]....
About a week after finishing, we had some light rain, we noticed that the rock was starting to change to BLACK in one small spot. Wasn't a huge issue as we figured this was just other rocks the place sold that got mixed in.
However, sometime around 9/20/13, we had a heavy rainstorm overnight and in the morning, we saw that most of the once "red stone" is now almost fully BLACK AND YELLOW. Some red stone is still remaining, but only under the eve of our house, where rain hardly hits.
We drove back to Countryside and the manager told us "He can't control the color of natural stone and if the quarry hits a vein in the mountain, it may not be red". He seemed to know that this rock DOES change color like that, but he was completely unwilling to do anything to recify the situation. Even after showing him how the dirt washes off to reveal the real color, he still claimed it's "not his fault". So what they advertise as "red stone" is in reality just any stone at all, caked in RED DIRT" so when it storms, the dirt washes off, revealing the REAL color.
By that time, there is nothing you can do about it and you are stuck with NOTHING that you paid for. You purchase RED STONE, you never expect it to change color in less than 2 months. At least when you purchase colored mulch, eventually you do EXPECT it to change color over time.... certainly NOT 2 months though. Yet, stone should never completely change from one color to the other just due to RAIN.... yes, sun fades paving stones, etc.... but again, not in less than 2 months of purchasing the product.
Here is a before and after photo:
After the lame excuse this manager gave us, we called Rock Bottom, Home Depot, Copeland's Mulch Depot, Richardsons Nursery (other places around our town that sells the same type of stone) - every manager at those places said that "red stone" will always be red throughout when you crack it with a hammer and while it may fade in the sun, it should not completely change color due to rain. FALSE ADVERTISING & RIPOFF!!!!! Manager/Owner Tom Jones won't refund our money and told us to re-purchase elsewhere if we weren't happy. All we wanted was our money back because we have to remove and redo what we already did.
This report was posted on Ripoff Report on 09/30/2013 09:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/Countryside-Nursery-Garden-Center/Newark-Delaware-19702/Countryside-Nursery-Garden-Center-Rip-Off-and-False-Advertising-Newark-Delaware-1088310. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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