• Report: #757527

Complaint Review: County Imports

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  • Submitted: Thu, July 28, 2011
  • Updated: Tue, August 16, 2011

  • Reported By: rudybear — alpharetta Georgia United States of America
County Imports
santee, California United States of America

County Imports Buggy World Service and shipping santee, California

*UPDATE Employee: Shipping time frame per terms of agreement

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Everything you've read about them is correct (imho). Bought my scooter 10 days ago and paid cash with a direct deposit.

They don't respond to e-mails or telephone messages.

This report was posted on Ripoff Report on 07/28/2011 08:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/County-Imports/santee-California-/County-Imports-Buggy-World-Service-and-shipping-santee-California-757527. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Shipping time frame per terms of agreement

AUTHOR: Countyimports.com - (United States of America)

Customer made a walk in payment on 07/19/11 for an order placed through our online system. Per our terms of agreement we state that orders take 5-15 business days to be received. During our busy season some orders can take up to 21 business days. We are currently in our busy season and we are more busy this season then others because of fuel prices. All the orders are sent to the customers in the order they are received and we strive to have the orders to the customer by the 15th business day. In some rare cases the third party shipping company will take extra time in the shipping process which is out of our control. Again this is why we state "up to 21 business days" for shipping. In this customers order the manufacturer reported to us that the order was shipped on 7/29/11 and was to be in transit for approx 5 days according to the third party shipping. It was found that the third party shipper took longer then the 5 days transit time but the unit was delivered well before the 21st business day from the order date. Please review the information below available on our websites FAQ:

http://www.countyimports.com/faq#8

How long does SHIPPING take?
In most cases 5-15 business days up to 21 business days during the busy months (MAY-AUGUST and OCTOBER-DECEMBER). The delivery time also depends on what warehouse we ship from, the size of your order, and your location. Other sites may take up to 6-8 weeks. This is why we are a better online store to purchase from. All dealers this summer are taking a little longer to deliver however this is due to the new 250% sales increase and the gas crisis causing a new surge for alternative transportation. As always we promise to process and ship orders as fast as possible! The faster delivery the faster you tell all your friends about us! 
Online Estimator - http://www.countyimports.com/shipping_estimator
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