• Report: #336562

Complaint Review: Courtyard Creations Customer Services

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  • Submitted: Mon, June 02, 2008
  • Updated: Thu, April 21, 2011

  • Reported By:Canandaigua New York
Courtyard Creations Customer Services
150 Marydroft Avenue Woodbridge, Ontario Canada

Courtyard Creations Customer Services Company does not back its warranted product. Owe me an umbrella and 2 lounge chairs under their 5 year warranty. Woodbridge Ontario

*General Comment: American-Made Product

*Author of original report: Courtyard Creations

*Author of original report: POLYWARE SALES & MARKETING, INC. AND COURTYARD CREATIONS ARE THE SAME COMPANIES

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Courtyard Creations Customer Service
150 Marycroft Avenue
Woodbridge, Ontario ( Cananda ) L4L5Y3
Owner - John Greenburg ( Phone Ext 225 )
CSR Manager - Glenda Dumphry ( Phone Ext 222 )
Phone 1-877-539-7436
Fax 1-877-5397439

This company has the worst customer services in the industry. Their products are all over in the retail market unfortunately. Please be aware before purchasing any of their products. They are found locally in Wegmans Food and Pharmacy and Bed Bath and Beyond. I am still waiting since 02/2008 for the following promised replacement items under their 5 year warranty.

1 Cayman cove pattern ( 9' market umbrella with crank and tilt ) sku # 6-67930-00446-3 Purchased from Wegmans; umbrella defective.

2 Oversized Relaxer lounger chairs with adjustable canopy sku # 148-719-26 Purchased from Bed Bath and Beyond Chairs fell apart.

Ellen
Canandaigua, New York
U.S.A.

This report was posted on Ripoff Report on 06/02/2008 09:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/Courtyard-Creations-Customer-Services/Woodbridge-Ontario-L4L5Y3/Courtyard-Creations-Customer-Services-Company-does-not-back-its-warranted-product-Owe-me-336562. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 General Comment

American-Made Product

AUTHOR: Odwalla - (Canada)

American made-product is expensive and the reason why we pay less for different products is because they are made overseas. You can't complain about not having American-made products if you are not buying American-made products. It does not make any sense.

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#2 Author of original report

Courtyard Creations

AUTHOR: Ellen - (U.S.A.)

It is said that the reatailers are too concerned with just selling their product that they do no bother to even check to see if their vendors ie) Courtyard Creations and Polyware Sales and Marketing, Inc. actually honor the warranty on the products sold. This is a terrible way to do business and some people should start a class action law suit with all parties involved ( retailers and the vendors involved ). Maybe we would get more American made product and craftmanship again.
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#3 Author of original report

POLYWARE SALES & MARKETING, INC. AND COURTYARD CREATIONS ARE THE SAME COMPANIES

AUTHOR: Ellen - (U.S.A.)

FYI ! POLYWARES SALES AND MARKETING , INC. AND COURTYARD CREATIONS ARE THE SAME COMPANIES
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