• Report: #1057522

Complaint Review: Cowboy Dodge

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  • Submitted: Sat, June 08, 2013
  • Updated: Sat, June 08, 2013

  • Reported By: MADDmotheragainstdodgedealer — Cheyenne Wyoming
Cowboy Dodge
1121 E Lincolnway Cheyenne, Wyoming USA

Cowboy Dodge -we paid for them to diagnose motor problem & now more is wrong with vehicle than when we took it in! Cheyenne Wyoming

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 We took our 2005 Dodge Ram in for Cowboy Dodge of Cheyenne, WY to diagnose the reason for the motor not running properly. We received the following estimate; #4 injector $890, fuel filter (we just put new one in 1 week ago) $82.45, induction service $362.45, adjust valves $180, air filter 39.95, rear brake pads – rotors – axle seals - cleaner $585.87, exhaust manifold – gaskets – turbo gasket – hardware – miscellaneous $1142.05, tax $194.27, their Grand Total on the estimate…$3,432.04… Our grand total after adding correctly…$3,477.04.

After paying $117.66 for them to diagnose the “motor” issues we were having with our truck (but instead they diagnosed everything else), we picked the truck up in the evening & the fan belt shredded off after driving the truck 2 feet within Cowboy Dodge’s lot.  Leaving us without a choice, we had to leave the truck at Cowboy Dodge & informed them that the belt was obviously fine before their diagnostics because nothing on their estimate stated that there was anything wrong with it, but they refused to fix it & said that it was old & cracked when we brought it in…seriously?!  They can determine that the air filter needs to be replaced, but the fan belt was not noticed until after it shredded due to their fault for not tightening the belt after they fiddled with it?!

We had to call a tow company to tow the truck home & after the tow truck driver placed our truck in the yard, I tried to lock the doors, but the horn did not sound like it normally does when you lock the doors with the remote. [continued below]....

.....  I contacted Cowboy Dodge & they told me that I could bring the truck back in so they could look at it…Are you serious?! They want us to have our truck towed back to their service center so they can tell us that the door locks were like that when we brought it in, but yet it is not on the estimate or their “diagnoses.”

Google search Cowboy Dodge of Cheyenne, WY and you will see their extremely poor ratings…  If we had the money, we would sue them, but instead, we have to borrow a family member’s vehicle until we can get our truck fixed by anyone other than Cowboy Dodge of Cheyenne, WY.


This report was posted on Ripoff Report on 06/08/2013 11:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/Cowboy-Dodge/Cheyenne-Wyoming-82001/Cowboy-Dodge-we-paid-for-them-to-diagnose-motor-problem-now-more-is-wrong-with-vehicl-1057522. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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