- Report: #894290
Complaint Review: cox communications
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| cox communications
gainesville, Florida United States of America |
cox communications is a big lier and a big ripoff company gainesville, Florida
*Author of original report: New link for the letter
*Consumer Comment: My head is spinning
*Consumer Comment: Their bad
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today i talk to cox after receiving a letter from cox singd by ( r.hayward , vice president of marketing communications ) that my current promotional pricing expires soon ( today i pay for tv internet and phone 178$ ) and the letter Continues because we appreciate your business we would like to make this transition as smooth as possible by giving you another six monthe of savings. so instead of going to the regular price youll see only a 20 $ ichange to your monthly bill for next six months .
ps so youre clear you will see only 20$ change to your bill .
so i calld cox today at 18882578949
and i askt if i can Continue with the price that im paying now because we are trying to save Money and the woman in the phone thet i cant keep paying what im paying now and my promotional is ending in 06\15 and she never hard of a such letter that i have and my price will be full price with 25$ Discount so its going to be in the 280 $ she didnt want to ear my letter and talk to me like im Retarded she was very rude and didnt want to listen to me
copy of the letter ( http://imageshack.us/photo/my-images/339/coxz.jpg/ )
this is a big ripoff
need help thanks
adrieene
ps so youre clear you will see only 20$ change to your bill .
so i calld cox today at 18882578949
and i askt if i can Continue with the price that im paying now because we are trying to save Money and the woman in the phone thet i cant keep paying what im paying now and my promotional is ending in 06\15 and she never hard of a such letter that i have and my price will be full price with 25$ Discount so its going to be in the 280 $ she didnt want to ear my letter and talk to me like im Retarded she was very rude and didnt want to listen to me
copy of the letter ( http://imageshack.us/photo/my-images/339/coxz.jpg/ )
this is a big ripoff
need help thanks
adrieene
This report was posted on Ripoff Report on 06/07/2012 12:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/cox-communications/gainesville-Florida-32605/cox-communications-is-a-big-lier-and-a-big-ripoff-company-gainesville-Florida-894290. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Author of original report
New link for the letter
AUTHOR: gainesvilleuf - (United States of America)
SUBMITTED: Thursday, June 07, 2012
POSTED: Thursday, June 07, 2012
http://img687.imageshack.us/i/imagewof.jpg
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What's this? #2 Consumer Comment
My head is spinning
AUTHOR: The Outlaw Josey Wales - (United States of America)
SUBMITTED: Thursday, June 07, 2012
POSTED: Thursday, June 07, 2012
Go take lessons from the rest of Team Rebutt, really really making no sense
Click on image to enlarge:
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What's this? #3 Consumer Comment
Their bad
AUTHOR: MochaG - (United States of America)
SUBMITTED: Thursday, June 07, 2012
POSTED: Thursday, June 07, 2012
First, here is the portion of the letter you posted...
------------------------------------------------------------------
Your current promotional pricing expires soon. Because we appreciate your business, we would like to make this transition as smooth as possible by giving you another six months of savings.
So, instead of going to the regular price, you'll see only a $20 charge to your monthly bill for the next six months. Over this time, you'll save at least $120. That's right, $120 in extra savings over the next six months just to keep watching, talking and surfing. The best part is, you don't have to do a thing. The discount will be reflected automatically on your next bill.
--------------------------------------------------------------------
OK, I can see why you think you would be charged for $20 only a month. The letter does not word that well and actually misleads as you said.
One note, the bold part actually contradict to what you understand because how could it be saving $120 for the next six months rather than "$120 you would be paying over the next six months." That's really contradicted to what they said earlier in the letter.
So what the letter really means that you would pay $20 less than the regular price for 6 months. Because you called, they gave you $25 less per month instead.
Anyway, I agree that they mislead you because their badly compose letter. The bold part does not correct their mistake but add more confusion to the whole content. I agree with you.
------------------------------------------------------------------
Your current promotional pricing expires soon. Because we appreciate your business, we would like to make this transition as smooth as possible by giving you another six months of savings.
So, instead of going to the regular price, you'll see only a $20 charge to your monthly bill for the next six months. Over this time, you'll save at least $120. That's right, $120 in extra savings over the next six months just to keep watching, talking and surfing. The best part is, you don't have to do a thing. The discount will be reflected automatically on your next bill.
--------------------------------------------------------------------
OK, I can see why you think you would be charged for $20 only a month. The letter does not word that well and actually misleads as you said.
One note, the bold part actually contradict to what you understand because how could it be saving $120 for the next six months rather than "$120 you would be paying over the next six months." That's really contradicted to what they said earlier in the letter.
So what the letter really means that you would pay $20 less than the regular price for 6 months. Because you called, they gave you $25 less per month instead.
Anyway, I agree that they mislead you because their badly compose letter. The bold part does not correct their mistake but add more confusion to the whole content. I agree with you.
Respond to this report!
What's this? 
