- Report: #875088
Report - Rebuttal - Arbitrate
Complaint Review: cox communications
cox communicationsphoenix, Arizona United States of America
cox communications cox cable there are MUCH better companies even cheaper. phoenix , Arizona
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so i go out because. there is no need to be home since the cox equipment box is outside the building and all the tech has to do is hook up a wire and put in a filter. simple enough right? i get home tonight and low and behold my internet is still off and the automated system is saying you dont have an account here. so i call customer service " here is where the excuses start flying. "oh well the guy has to come inside and do an inside install, the lines are no good."
yeah right my response was this" NOPE he has never come in here before there was nothing wrong with the lines when you unhooked it" which was less than 2 weeks ago by the way!! so the killer was when i asked "why did somebody not call and say something, what you dont know what a phone is?" ok long story short i asked for refund of deposit and reconnect fees " we'll send you a check in the mail be about 3-4 weeks" OH H*LL NO!!!
the point is this if i make a promise and have somebody's money i will deliver AS PROMISED. if i cant i will give a valid reason not make excuses and offer prompt refund or other solution. i think it is sad that cox cable can only take take take and deliver on nothing once again. i dont know if these clown think they are actually gonna set foot into my apt. and scope the place out as they have been doing to others around here but if that is the case they are sadly mistaken.
This report was posted on Ripoff Report on 04/27/2012 08:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/cox-communications/phoenix-Arizona-/cox-communications-cox-cable-there-are-MUCH-better-companies-even-cheaper-phoenix-Ariz-875088. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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