ED Magedson – Founder
cox communicationsphoenix, Arizona United States of America
Ever since I upgraded to a HD box on December of 2010, I since then been charges 13 adult movies to my bill. 4 of these movies were purchased on Christmas eve. Christmas eve!! are you serious. This is a red flag to me. At this point after talking with several CSR over the phone, I feel like canceling my services with cox. I'm 100% percent sure My family nor I have order PPV, especially adult movies. We have internet as well. If i wanted to watch Adult material I would do it for free online. All this does not add up. The CSR has offer to credit 6 back to the account, but I'm still responsible for the rest. This is not fair. This is my last attempt to rectify the situation until i cancel my services and go with their competitors. I do not feel I should pay for something I am 100% sure we did not do.
This report was posted on Ripoff Report on 01/18/2011 11:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/cox-communications/phoenix-Arizona-85043/cox-communications-cox-internet-cox-cable-high-speed-internet-false-Adult-PPV-charges-pho-684223. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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