• Report: #958104

Complaint Review: Cox Communications

  • Submitted: Sun, October 21, 2012
  • Updated: Thu, October 25, 2012

  • Reported By: Eddie.G.USMC — Chandler Arizona United States of America
Cox Communications
Phoenix, Arizona United States of America

Cox Communications Cox throttles their internet service Phoenix, Arizona

*UPDATE Employee: Reply to Eddie.G: Cox throttles internet service in AZ

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I have used Cox for cable and internet services in Chandler AZ for the past 7 years.  unfortunately they are the only choice I have.  Sometime my internet connection speed works as it should. Every few months I will see my Internet Speed drop and fluctuate.

I started experiencing this issue 5 years ago.  Usually I have to call several times and the internet will eventually get working as it should.  I suspect they are throttling the signal.  On my last complaint although they had yet to rectify my problem they offered me to upgrade my service.  I already pay $54 for subpar performance and speed.  They offered to speed up my internet if I upgraded my plan to the $65 plan.

So they can't deliver the speed I am currently paying for, they claim it must be a wiring issue in my house.  Although about 4 years ago I spoke to a tech who was able to fix my problem by increasing the signal strength on his side (Cox).  Unfortunately no other rep has ever offered to do this for me and now deny that it's possible.  

Either way Cox can control the signal strenght to ensure I receive my appropriate speeds and choose not to.  I know from several conversations with different reps and the ones that have been able to help me in the past that they are easily capable of throttling signal strenght.  Although it seems that most recently they are not doing it or took that capability from the reps.  I just want to get the proper and correct speeds that I paid for.  

This report was posted on Ripoff Report on 10/21/2012 10:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cox-Communications/Phoenix-Arizona-/Cox-Communications-Cox-throttles-their-internet-service-Phoenix-Arizona-958104. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Cox Communications

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Reply to Eddie.G: Cox throttles internet service in AZ

AUTHOR: CoxHelp - (United States of America)

Hi Eddie,

I am a Technical Support Tech on the Cox Social Media Support Team. I know how frustrated I get while waiting for internet pages to load or downloads to finish, and I don't want anyone to have to deal with that frustration! I want your services to work just as I expect my services to work when I get home, and I want you to get the internet speed for the tier of service that you pay for.

I apologize that you've been experiencing such chronic speed issues with your internet and that we have not adequately addressed the issue. I'd love the opportunity to take a look at what's happening and get the right people involved so we can resolve this for you!

Since I'm not allowed to include an email address in this response, I'd like to invite you to post your comments on the Cox Arizona Facebook page: http://www.facebook.com/CoxArizona. So that you don't have to retype everything, copy the text from your Ripoff Report post and paste it into a post on our timeline. Our team will reach out to you and provide an email address. We will get in touch with you and get the ball rolling towards a resolution!
 
Sincerely,
CoxHelp
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X