- Report: #958104
Report - Rebuttal - Arbitrate
Complaint Review: Cox Communications
Cox CommunicationsPhoenix, Arizona United States of America
Cox Communications Cox throttles their internet service Phoenix, Arizona
*UPDATE Employee: Reply to Eddie.G: Cox throttles internet service in AZ
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I started experiencing this issue 5 years ago. Usually I have to call several times and the internet will eventually get working as it should. I suspect they are throttling the signal. On my last complaint although they had yet to rectify my problem they offered me to upgrade my service. I already pay $54 for subpar performance and speed. They offered to speed up my internet if I upgraded my plan to the $65 plan.
So they can't deliver the speed I am currently paying for, they claim it must be a wiring issue in my house. Although about 4 years ago I spoke to a tech who was able to fix my problem by increasing the signal strength on his side (Cox). Unfortunately no other rep has ever offered to do this for me and now deny that it's possible.
Either way Cox can control the signal strenght to ensure I receive my appropriate speeds and choose not to. I know from several conversations with different reps and the ones that have been able to help me in the past that they are easily capable of throttling signal strenght. Although it seems that most recently they are not doing it or took that capability from the reps. I just want to get the proper and correct speeds that I paid for.
This report was posted on Ripoff Report on 10/21/2012 10:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cox-Communications/Phoenix-Arizona-/Cox-Communications-Cox-throttles-their-internet-service-Phoenix-Arizona-958104. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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