• Report: #611305

Complaint Review: COX Communications

  • Submitted: Mon, June 07, 2010
  • Updated: Tue, June 08, 2010

  • Reported By: madashell — phoenix Arizona United States of America
COX Communications
Phoenix, Arizona United States of America

COX Communications False pay per view charges Phoenix, Arizona

*UPDATE Employee: Re: Billing Concerns

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Below is the comment I sent to Cox Communications...


I just spoke with a customer service representative for an explanation as to why my bill was so high (had not received the paper bill - just noticed amount on the internet which is not detailed)


The  CSR informed me the reason the bill was so high was because of a WWE pay per view we purchased. After informing her that WE DID NOT PURCHASE THIS, she informed me, "that's impossible" that it has to be ordered through the remote, a pin code must then be entered and then several questions must be answered to be sure you want to purchase. As I have never ordered pay per view myself, I took her at her word.


Upon telling her that there are only two of us that live here and neither one of us purchased this, she suggested perhaps a neighbor or friend was over and accessed it. I assured her that was not the case.


I told her I have to dispute this.


The CSR then offered to meet me half way and credit back half the cost. However, she would then need to block pay per view and I could only access it in the future by contacting a rep by phone and be charged each time I did this.


I WANT THIS TAKEN OFF MY BILL. I WILL NOT PAY FOR SOMETHING I DID NOT PURCHASE! I am switching to Direct TV. I've also posted this comment on http://www.ripoffreport.com/Internet-Service-Providers/Cox-Communications/cox-communications-ripoff-cox-e56j8.htm


This report was posted on Ripoff Report on 06/07/2010 03:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/COX-Communications/Phoenix-Arizona-/COX-Communications-False-pay-per-view-charges-Phoenix-Arizona-611305. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Re: Billing Concerns

AUTHOR: Coxtech1 - (U.S.A.)

First of all, I apologize for any inconvenience this billing issue has caused.  If you need further assistance getting this matter resolved you can email me at hrd-hsi.newsgroups@cox.com and I would be happy to look into this matter further for you.

--CoxTech1
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