- Report: #611305
Report - Rebuttal - Arbitrate
Complaint Review: COX Communications
COX CommunicationsPhoenix, Arizona United States of America
COX Communications False pay per view charges Phoenix, Arizona
*UPDATE Employee: Re: Billing Concerns
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Below is the comment I sent to Cox Communications...
I just spoke with a customer service representative for an explanation as to why my bill was so high (had not received the paper bill - just noticed amount on the internet which is not detailed)
The CSR informed me the reason the bill was so high was because of a WWE pay per view we purchased. After informing her that WE DID NOT PURCHASE THIS, she informed me, "that's impossible" that it has to be ordered through the remote, a pin code must then be entered and then several questions must be answered to be sure you want to purchase. As I have never ordered pay per view myself, I took her at her word.
Upon telling her that there are only two of us that live here and neither one of us purchased this, she suggested perhaps a neighbor or friend was over and accessed it. I assured her that was not the case.
I told her I have to dispute this.
The CSR then offered to meet me half way and credit back half the cost. However, she would then need to block pay per view and I could only access it in the future by contacting a rep by phone and be charged each time I did this.
I WANT THIS TAKEN OFF MY BILL. I WILL NOT PAY FOR SOMETHING I DID NOT PURCHASE! I am switching to Direct TV. I've also posted this comment on http://www.ripoffreport.com/Internet-Service-Providers/Cox-Communications/cox-communications-ripoff-cox-e56j8.htm
This report was posted on Ripoff Report on 06/07/2010 03:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/COX-Communications/Phoenix-Arizona-/COX-Communications-False-pay-per-view-charges-Phoenix-Arizona-611305. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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